Slack AI

Slack AI is an advanced set of generative AI tools integrated directly into Slack, designed to enhance productivity by leveraging the collective knowledge within an organization. This software aims to make work more efficient by providing AI-powered search, conversation summaries, and other features within the familiar Slack interface.

Key features:
- AI-Powered Search: Allows users to find information quickly by asking questions in natural language, such as "What's the Q1 sales strategy?"
- Conversation Summaries: Instantly summarizes long threads and channels, helping users catch up on important discussions without reading through all messages.
- Daily Recaps: Provides a daily summary of missed messages, helping users stay informed on important updates.
- Channel Recaps: Generates key highlights from channels, allowing users to quickly understand the most important points from ongoing conversations.
- Thread Summaries: Summarizes long threads to help users get up to speed quickly, particularly useful for onboarding new team members or resolving customer support issues.
- Data Security: Runs on Slack's trusted infrastructure, ensuring that customer data remains secure and private.
- Compliance: Adheres to high standards of security and compliance, including HIPAA, FINRA, FedRAMP, and SOC 2.
- Einstein Copilot Integration: Native integration with Salesforce's Einstein Copilot to provide answers grounded in trusted customer data directly within Slack.
- Language Support: Currently supports English, Spanish, and Japanese, with plans to add more languages in the future.

How it works:
1. Users interact with Slack AI through the same interface they use for their daily work.
2. The AI processes natural language queries and provides relevant information from Slack's message history.
3. It generates summaries of conversations, channels, and threads as requested.
4. The system provides daily recaps of missed messages to keep users informed.
5. Users can access AI features on both desktop and mobile platforms.

Integrations:
Salesforce, Third-Party LLMs

Use of AI:
Slack AI leverages third-party large language models to power its generative AI capabilities. These models are hosted within Slack's secure infrastructure to ensure data security and privacy.

AI foundation model:
Slack AI uses third-party large language models hosted within Slack's AWS virtual private cloud.

Target users:
- Businesses of all sizes looking to enhance productivity and streamline communication
- Teams in project management, engineering, sales, and customer service

How to access:
Slack AI is available as a web app, mobile app (iOS and Android), and as an add-on for Slack's Pro, Business+, and Enterprise plans.