RingCentral

RingCentral is a cloud-based communication platform that provides businesses with a comprehensive suite of tools for phone, message, video, and fax capabilities. It leverages artificial intelligence to enhance contact center operations, workforce engagement, and sales intelligence.

Key features:
- Real-time call notes and personalized conversation insights for phone and message communications
- AI-powered writing and translation for messages
- Reliable business calling, SMS, and fax with 99.999% uptime
- Omnichannel contact centers with AI Quality Management, Conversation Analytics, and Workforce Management
- AI-driven workforce engagement tools for quality management, analytics, and management
- Smart video experiences for events and meetings
- AI-powered sales intelligence for accelerating revenue and improving efficiencies

How it works:
RingCentral is primarily accessed through its web app, allowing users to manage their communications and leverage AI features seamlessly. Users can interact with the platform by using the RingCentral app for calls, messages, and video conferencing, integrating with other tools and platforms, utilizing the developer platform and APIs for custom integrations, and accessing the admin portal for management and configuration.

Integrations:
RingCentral supports integrations with various products and companies, including Microsoft Teams, global service providers, channel partners, ISV partners, hardware partners, connectivity partners, affiliate partners, and strategic alliances.

Use of AI:
RingCentral's AI features provide real-time insights, personalized conversation analytics, and AI-powered writing and translation capabilities to enhance communication and business processes.

AI foundation model:
The specific AI foundation model used by RingCentral is not explicitly stated on their website.

How to access:
RingCentral is available as a web app and offers APIs for custom integrations. It is suitable for businesses of all sizes, from small to large enterprises.