RingCentral

RingCentral is a comprehensive cloud communication platform that integrates phone, messaging, video, and fax capabilities with advanced AI features. This solution caters to businesses of all sizes, offering tools for contact centers, workforce engagement, and sales intelligence.

Key features:
- Unified Communications: Combines phone, messaging, video, and fax in a single platform with 99.999% reliability.
- AI-Enhanced Interactions: Provides real-time call notes and personalized conversation insights.
- Multilingual Support: Offers AI-powered writing and translation for messages.
- Contact Center Solutions: Delivers omnichannel contact centers suitable for various business sizes and budgets.
- Workforce Management: Includes AI Quality Management, Conversation Analytics, and Workforce Management tools.
- Video Conferencing: Enhances video experiences with AI-powered features.
- Sales Intelligence: Utilizes AI to accelerate revenue and improve efficiency at scale.

How it works:
1. Users access RingCentral primarily through its web application.
2. The platform can be used for calls, messages, and video conferencing via the RingCentral app.
3. Users can integrate RingCentral with other tools and platforms, such as Microsoft Teams.
4. Custom integrations can be developed using the RingCentral developer platform and APIs.
5. Administrators can manage and configure the system through the admin portal.

Integrations:
Microsoft Teams, global service providers, channel partners, ISV partners, hardware partners, connectivity partners, affiliate partners, strategic alliances

Use of AI:
RingCentral incorporates AI technology to provide real-time insights, personalized conversation analytics, and AI-powered writing and translation capabilities. These features enhance communication efficiency and effectiveness across various business functions.

AI foundation model:
The specific AI foundation model used by RingCentral is not explicitly stated in the provided information.

Target users:
- Small businesses
- Medium-sized enterprises
- Large corporations

How to access:
RingCentral is accessible as a web application. The company also offers APIs for custom integrations, allowing businesses to tailor the platform to their specific needs.