Podium

Podium is an AI-powered lead conversion platform that helps businesses attract more leads, convert them faster, and maintain customer relationships. Launched on June 15, 2014, Podium integrates with over 200 apps and is trusted by over 100,000 businesses.

Key features:
- Unified inbox for managing all communications, including phone calls, emails, texts, and online reviews
- Automated responses using AI to generate replies quickly, ensuring faster response times and higher conversion rates
- Textable review invites to simplify the process of getting customer reviews
- Conversational AI agents to generate message replies in seconds, helping to increase sales by 30% while maintaining human-like interaction
- AI employee "Jerry" that handles sales, scheduling, and customer communication around the clock
- Mobile payments allowing field teams to take payments and communicate with customers via a mobile app
- Automated payment reminders to ensure timely payments
- Bulk text marketing to send personalized promotions to customers, leveraging AI to craft messages
- Customer profiles with custom data fields and activity tracking to build personal relationships
- Automated requests for Google and Facebook reviews to improve online presence and rankings
- AI-powered replies to reviews, enhancing customer engagement

How it works:
Users interact with Podium primarily through its web and mobile apps. The platform consolidates various communication channels into a single inbox, allowing businesses to manage leads efficiently. Podium can send automated text messages for review requests, follow-ups, and payment reminders. The AI-powered assistant, Jerry, can handle customer interactions, schedule appointments, and process sales.

Integrations:
Podium supports integration with over 200 apps, including Google Reviews, Facebook Reviews, Angi, and Autotrader. These integrations help businesses manage leads from multiple sources in one platform.

Use of AI:
Podium leverages generative AI to automate routine tasks and enhance customer interactions. The AI features generate human-like responses, automate marketing messages, and manage customer reviews efficiently.

AI foundation model:
The AI features are built on advanced conversational AI models.

Target users:
Podium is ideal for small to medium-sized businesses across various industries, including automotive, retail, healthcare, and home services. It is particularly beneficial for businesses looking to improve their lead conversion rates, streamline customer communication, and enhance their online reputation.

How to access:
Podium is available as a web app and mobile app, making it accessible for various business needs.