Podium

Podium is an AI-powered lead conversion platform that helps businesses attract, convert, and maintain customer relationships more effectively. This comprehensive solution consolidates various communication channels, automates routine tasks, and leverages artificial intelligence to streamline customer interactions and drive sales.

Key features:

- Unified Inbox: Centralizes management of all communications, including phone calls, emails, texts, and online reviews.
- Automated Responses: Utilizes AI to generate quick replies, improving response times and conversion rates.
- Textable Review Invites: Simplifies the process of obtaining customer reviews through automated, text-based requests.
- Conversational AI Agents: Generates message replies rapidly, potentially increasing sales while maintaining human-like interactions.
- AI Employee "Jerry": Serves as an all-in-one AI assistant handling sales, scheduling, and customer communication continuously.
- Mobile Payments: Enables field teams to process payments and communicate with customers via a mobile app.
- Automated Payment Reminders: Ensures timely payments through automated reminder systems.
- Bulk Text Marketing: Facilitates sending personalized promotions to customers en masse, using AI to craft messages.
- Customer Profiles: Maintains detailed customer information with custom data fields and activity tracking for personalized relationships.
- Google and Facebook Reviews Management: Automates and texts requests for reviews to enhance online presence and rankings.
- AI-Powered Review Replies: Employs AI to respond to reviews, improving customer engagement.

How it works:

1. Users access Podium through web and mobile applications.
2. The platform consolidates various communication channels into a single inbox.
3. Businesses can send automated text messages for review requests, follow-ups, and payment reminders.
4. The AI assistant, Jerry, handles customer interactions, schedules appointments, and processes sales.

Integrations:

Google Reviews, Facebook Reviews, Angi, Autotrader, and over 200 other apps

Use of AI:

Podium incorporates generative AI to automate routine tasks and enhance customer interactions. The AI features generate human-like responses, automate marketing messages, and manage customer reviews efficiently.

AI foundation model:

The platform's AI capabilities are built on advanced conversational AI models, enabling natural language processing and generation for various customer communication tasks.

Target users:

- Small to medium-sized businesses
- Automotive industry
- Retail sector
- Healthcare providers
- Home services companies

How to access:

Podium is available as both a web application and a mobile app, providing flexibility for various business needs and user preferences.