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What does it do?

  • Customer Data Analytics
  • Customer Experience Enhancement
  • Operational Efficiency Improvement
  • Predictive Modeling
See more

How is it used?

  • Data to Insights/Analytics

Details & Features

  • Made By

    Twilio
  • Released On

    2008-06-14

Twilio's CustomerAI is a comprehensive customer data analytics platform that captures, analyzes, and acts on real-time customer data to enhance customer experiences and improve operational efficiency.

Key features:
- Real-time customer data capture from various sources, including phone calls, chats, emails, and social media interactions
- Advanced analytics using machine learning algorithms to identify trends, patterns, and correlations
- Predictive modeling to forecast customer behavior, detect churn, and identify upselling or cross-selling opportunities
- Personalized customer experiences based on individual customer interactions and preferences
- Real-time alerts and notifications for prompt response to customer needs and concerns
- Integration with Twilio's suite of communication products, including Twilio Voice, Twilio Messaging, and Twilio Video

Integrations:
- Seamless integration with Twilio's communication products
- Support for integrations with popular CRM tools, such as Salesforce, and other business applications

Use of AI:
CustomerAI leverages artificial intelligence to provide actionable insights based on the analysis of customer data. The platform's AI capabilities enable predictive modeling, personalization, and real-time decision-making.

AI foundation model:
CustomerAI's AI capabilities are built on top of Twilio's proprietary machine learning models, which are trained on large datasets of customer interactions. These models identify patterns and trends in customer behavior to inform data-driven decisions.

How to access:
CustomerAI is available as a web application, accessible through a browser or mobile device. Pricing is based on the volume of customer interactions processed, with a tiered pricing structure and discounts for larger volumes of data. Pricing details are available on the Twilio website.

  • Supported ecosystems
    Twilio, Twilio, iOS, Apple, Android, Google
  • What does it do?
    Customer Data Analytics, Customer Experience Enhancement, Operational Efficiency Improvement, Predictive Modeling, Personalization
  • Who is it good for?
    -

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