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What does it do?

  • Customer Service
  • Customer Support
  • Workflow Optimization
  • Automation
See more

How is it used?

  • Text to Text
  • Data to Insights/Analytics

Details & Features

  • Made By

    Zendesk
  • Released On

    2007-06-14

Zendesk AI is a customer service platform that utilizes artificial intelligence to enhance customer experience and streamline service operations. The platform offers a range of features designed to automate frontline interactions, boost agent efficiency, and optimize workflows.

Key features:
- AI-powered bots capable of handling complex interactions and providing relief to human agents
- AI tools that provide full context and guidance to agents, making their work more efficient
- Full visibility into service operations, allowing businesses to improve customer experience, boost agent morale, and streamline workflows
- Automation of high-demand interactions
- Intelligent AI assistant that offers response suggestions and actions to agents based on business policies
- Personalized replies generated by AI, allowing agents to respond quickly
- Content generation on the fly
- Automated routing, eliminating manual tasks
- Anticipation of what to automate next
- Customer insights, including understanding customer wants, feelings, and language
- Customizable detection of information that businesses care about
- Advanced data privacy and protection, with an add-on for the highest level of security

How it works:
Zendesk AI is a web-based platform that integrates with various products and services. Users interact with the platform through a web app, where they can access AI-powered features to manage customer service interactions.

Integrations:
Zendesk AI supports integrations with various products and services, including AWS and IDC.

Use of AI:
Zendesk AI leverages generative artificial intelligence to provide features such as AI-powered bots, intelligent AI assistants, and content generation. These features are built on billions of real customer service interactions, ensuring personalized support and efficient service operations.

AI foundation model:
The specific AI foundation model or large language model (LLM) used by Zendesk AI is not explicitly mentioned in the provided sources.

How to access:
Zendesk AI is available as a web app.

  • Supported ecosystems
    Unknown, AWS, Amazon, Zendesk, iOS, Apple, Android, Google
  • What does it do?
    Customer Service, Customer Support, Workflow Optimization, Automation, Customer Insights
  • Who is it good for?
    -

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