ZOKO

Zoko is a comprehensive tool that enhances business operations on WhatsApp, focusing on sales, marketing, and customer support. It transforms WhatsApp into a powerful channel for business communications and transactions by leveraging the WhatsApp API to provide an all-in-one system that goes beyond simple messaging.

Key features:
- Multiple Agents on One Number: Allows multiple agents to manage customer interactions on a single WhatsApp number, ensuring seamless communication.
- Order Taking on WhatsApp: Provides a market-leading sales tool that enables businesses to scale their WhatsApp number to drive more revenue, offering an ideal experience for customers and prospects.
- Broadcast Messages: Enables personalized conversations with engaged customers and prospects at scale, facilitating real-time engagement, qualification, and conversion.
- App Enhancements: Regular updates to improve user experience and functionality.

How it works:
1. Add a fully-functioning sales agent to the WhatsApp Business number in minutes.
2. Engage customers with personalized messages and automated flows for various purposes, such as shipping information, welcome flows, and abandoned checkout recovery.

Use of AI:
Zoko utilizes the WhatsApp API to implement its features, automating and enhancing interactions on WhatsApp to improve sales, marketing, and customer support for businesses.

Target users:
- eCommerce merchants
- Businesses looking to leverage WhatsApp as a significant channel for sales, marketing, and customer support
- Companies aiming to scale their operations on WhatsApp and engage customers more effectively

How to access:
Zoko is available as a web app, accessible through the official website (https://www.zoko.io). A mobile app called "ZOKO Dashboard" is also available on the App Store for iPhone, iPod touch, and Mac devices that meet specific iOS and macOS requirements.

Mobile app features:
- Central hub for all WhatsApp communication
- Multiple agent management on a single number
- Order taking on WhatsApp
- Message broadcasting
- App enhancements and refinements

Limitations:
Zoko does not explicitly mention support for integrations with standard customer support tools like Gorgias, Customer, Zendesk, or Freshdesk.