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What does it do?

  • Sales Productivity
  • Customer Service
  • Data Analysis
  • Business Intelligence
See more

How is it used?

  • Text to Text
  • Speech to Text
  • Data to Insights/Analytics

Details & Features

  • Made By

    Zoho Home
  • Released On

    1996-05-16

Zoho Zia is an AI-powered assistant that enhances business productivity and efficiency by leveraging generative artificial intelligence to streamline sales, customer service, and data analysis.

Key features:
- AI for sales teams: Analyzes sales patterns to recommend products, predict repeat purchases, suggest optimal contact times, automate routine processes, and assign leads to suitable representatives
- AI for sales managers: Predicts high-value deals and enables effective task delegation based on deal trends
- Business intelligence: Generates on-demand reports and creates data visualizations from spreadsheets
- Contextual search: Searches across the entire business, providing comprehensive results for customers, including emails, support requests, and deals
- AI-powered productivity: Offers grammar and style suggestions, as well as translation services
- Customer experience: Embeds Zia bot on websites to answer common questions and routes tickets efficiently for timely responses

How it works:
Users primarily access Zia through a web app, where they can interact with the AI assistant using natural language processing to perform various tasks such as generating reports, making grammar suggestions, and providing sales predictions.

Integrations:
Zia supports integrations with Google Workspace, Microsoft 365, Apple Watch, and browser extensions.

Use of AI:
Zia leverages generative artificial intelligence through machine learning techniques to analyze data, make predictions, and provide suggestions.

AI foundation model:
The specific AI foundation model or LLM used by Zia is not explicitly stated.

How to access:
Zia is available as a web app and has mobile apps for on-the-go access. It is suitable for businesses of all sizes looking to enhance sales productivity, streamline customer service, and improve data analysis.

  • Supported ecosystems
    Zoho, Zoho, OpenAI, Google, Microsoft, Apple
  • What does it do?
    Sales Productivity, Customer Service, Data Analysis, Business Intelligence, Grammar Suggestions
  • Who is it good for?
    -

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