What does it do?

  • Sales Productivity
  • Customer Service
  • Data Analysis
  • Business Intelligence
See more

How is it used?

  • Text to Text
  • Speech to Text
  • Data to Insights/Analytics

Details & Features

  • Made By

    Zoho Home
  • Released On


Zoho Zia is an AI-powered assistant that enhances business productivity and efficiency by leveraging generative artificial intelligence to streamline sales, customer service, and data analysis.

Key features:
- AI for sales teams: Analyzes sales patterns to recommend products, predict repeat purchases, suggest optimal contact times, automate routine processes, and assign leads to suitable representatives
- AI for sales managers: Predicts high-value deals and enables effective task delegation based on deal trends
- Business intelligence: Generates on-demand reports and creates data visualizations from spreadsheets
- Contextual search: Searches across the entire business, providing comprehensive results for customers, including emails, support requests, and deals
- AI-powered productivity: Offers grammar and style suggestions, as well as translation services
- Customer experience: Embeds Zia bot on websites to answer common questions and routes tickets efficiently for timely responses

How it works:
Users primarily access Zia through a web app, where they can interact with the AI assistant using natural language processing to perform various tasks such as generating reports, making grammar suggestions, and providing sales predictions.

Zia supports integrations with Google Workspace, Microsoft 365, Apple Watch, and browser extensions.

Use of AI:
Zia leverages generative artificial intelligence through machine learning techniques to analyze data, make predictions, and provide suggestions.

AI foundation model:
The specific AI foundation model or LLM used by Zia is not explicitly stated.

How to access:
Zia is available as a web app and has mobile apps for on-the-go access. It is suitable for businesses of all sizes looking to enhance sales productivity, streamline customer service, and improve data analysis.

  • Supported ecosystems
    Zoho, Zoho, OpenAI, Google, Microsoft, Apple
  • What does it do?
    Sales Productivity, Customer Service, Data Analysis, Business Intelligence, Grammar Suggestions
  • Who is it good for?


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