Zoho Zia

Zoho Zia is an AI-powered assistant designed to enhance business productivity and efficiency across various operational aspects. This comprehensive tool leverages artificial intelligence to streamline sales processes, improve customer service, and provide data-driven insights for businesses of all sizes.

Key features:

- Cross-selling: Analyzes sales patterns to recommend suitable products or services for each customer and predicts repeat purchases.
- Timely Contact: Suggests the best time to contact customers based on their email opening, response, and website visit patterns.
- Process Automation: Identifies routine processes and proposes workflows and macros to automate them.
- Lead Delegation: Assigns leads to the most suitable sales representatives based on their availability and past performance.
- Deal Prioritization: Predicts which deals are likely to close, enabling managers to focus on high-value customers.
- Task Management: Allows managers to delegate tasks effectively based on deal trends.
- On-Demand Reports: Generates reports based on user requests, such as support tickets by channel.
- Data Visualization: Creates charts and pivot tables from spreadsheets and suggests visualization methods.
- Contextual Search: Searches across the entire business, providing comprehensive results for customers, including emails, support requests, deals, and more.
- Grammar and Style Suggestions: Uses machine learning to analyze sentence context, suggest grammar improvements, help avoid clichés, fix run-on sentences, and change passive voice to active voice.
- Translation: Provides translation services powered by Zia.
- Customer Support: Embeds the Zia bot on websites to answer common questions, reducing support agent workloads.
- Intelligent Ticket Routing: Routes tickets efficiently to ensure timely responses.

How it works:
1. Users access Zia through a web app or mobile application.
2. Users interact with Zia by making requests or asking questions.
3. Zia processes the request using natural language processing.
4. The system analyzes relevant data and generates appropriate responses or actions.
5. Zia provides the user with the requested information, suggestions, or automated actions.

Integrations:
Google Workspace, Microsoft 365, Apple Watch, Browser Extensions

Use of AI:
Zia utilizes artificial intelligence to analyze data, make predictions, and provide suggestions across various business functions. It employs machine learning techniques to understand user requests, process natural language, and generate insights.

Target users:
- Small to large businesses
- Sales teams and managers
- Customer service departments
- Business analysts and data professionals

How to access:
Zoho Zia is available as a web application and offers mobile apps for on-the-go access. Users can interact with the AI assistant through these platforms to perform various tasks and access its features.