Yuma

Yuma.ai is an AI-powered customer service automation platform designed to enhance the efficiency and effectiveness of e-commerce businesses, particularly those using Shopify. It leverages generative AI to automate customer interactions, reduce operational costs, and improve customer satisfaction by providing 24/7 support. Yuma.ai helps businesses manage their entire customer journey, from pre-sales to post-sales support, using advanced AI technologies.

Features:

Generative AI Capabilities
- Automated Customer Interactions: Autonomously replies to customer inquiries, handling tasks such as order editing, subscription management, and feedback responses
- Intent Detection: Identifies customer inquiries related to e-commerce processes using a pre-trained intent library
- Auto-Pilot Mode: Mirrors agent actions, autonomously conversing with customers and executing tasks like pausing subscriptions or processing refunds

Productivity Tools
- Helpdesk Widget: Enables agents to provide clear, grammatically correct, and empathetic responses quickly
- Inbox Management: Automatically cleans the support inbox by filtering out unnecessary noise

Business Process Automation
- Order & Payment Management: Handles customer order inquiries, edits, and cancellations autonomously
- Subscription Management: Manages subscription queries and edits without human intervention
- Feedback & Reviews: Addresses feedback on review platforms autonomously and escalates critical reviews to human agents
- Post-Sales Support: Provides troubleshooting for products, manages refunds, returns, and exchanges
- Social Media Moderation: Monitors and moderates social media interactions
- Spam Filtering: Filters out spam and automated replies to keep the support inbox clean

Performance Metrics
- Ticket Automation: 49% ticket automation in two months
- Setup Speed: 5x faster setup compared to other AI platforms
- Productivity Increase: 32%+ increase in agent productivity
- Customer Satisfaction: 22%+ improvement in CSAT scores
- ROI: 12x return on investment within the first year

How It Works:
Users interact with Yuma.ai primarily through a web app. The platform integrates seamlessly with various e-commerce tools and services, allowing businesses to automate customer service processes efficiently. Specific examples of interactions include order management, subscription queries, and feedback management.

Integrations:
Yuma.ai supports integration with several popular e-commerce and customer service platforms, including Shopify, Gorgias, Zendesk, Recharge, Klaviyo, Trustpilot, Loop, ShipBob, Okendo, Subscribfy, Shipstation, Skio, and Yotpo.

Generative AI and Foundation Models:
Yuma.ai leverages generative AI to gather the necessary knowledge for addressing customer queries. It applies the brand's tone and personality to its responses, ensuring that automated replies feel human-made. The specific AI foundation model or LLM used by Yuma.ai is not explicitly mentioned.

Availability and User Base:
Yuma.ai is available as a web app and is particularly beneficial for e-commerce businesses, especially those using Shopify. It is designed to support businesses throughout their entire customer journey.

Launch Date and Company Information:
The exact founding date and additional company information are not specified in the provided text. Yuma.ai is a proprietary solution and not open source.