Yellow

Yellow.ai is an AI-first customer service automation platform that streamlines enterprise customer service operations. The software leverages advanced language models to deliver accurate, fast, and human-like interactions across voice, chat, and email channels, helping businesses automate customer support and enhance customer experience.

Key features:

- Omnichannel Support: Delivers consistent and personalized service across 35+ channels including voice, chat, and email.
- Multilingual Capabilities: Communicates with customers in 135+ global and regional languages using AI-powered agents.
- Dynamic AI Agents: Detects sentiments, adapts to changing context, and ensures empathetic conversations, achieving up to 90% automation and offering 24/7 support.
- Generative AI-powered Email Automation: Creates scalable AI-powered email support operations by self-serving incoming email queries in multiple languages, 24/7.
- Orchestrator LLM: Enables meaningful customer conversations by adapting to changing context without training, improving CSAT by 60%.
- Komodo-7B: Indonesia's first LLM for customer support in 11+ regional languages, trained on 8.5B+ Indonesian and local language tokens.
- Dynamic Conversation Designer: Creates highly customized AI and Gen-AI powered chatbots and voice bots for specific use cases and industry needs.
- Goal-based Conversations: Delivers human-like, engaging, and gratifying conversations driven by generative AI.
- Actionable Insights: Enhances customer satisfaction with real-time, actionable metrics like deflection rate, goal completion rate, customer satisfaction, and first response time.

How it works:

1. Deploy bots 2x faster with Zero Setup, requiring no training or coding.
2. Automate 1000+ routine queries and transfer complex queries to live agents with context.
3. Analyze real-time, actionable metrics to make data-driven decisions.

Integrations:

CRM (Salesforce, Zendesk, Freshdesk, HubSpot), Contact Center (Genesys, NICE), Knowledge Base (ServiceNow, Confluence, Sharepoint), Messaging (WhatsApp, Facebook Messenger, Telegram), Voice (Twilio, Plivo), Analytics (Google Analytics, Mixpanel), Collaboration (Slack, Microsoft Teams)

Use of AI:

Yellow.ai utilizes advanced language models and generative AI throughout its platform. The Orchestrator LLM enables contextual conversations, while the YellowG platform facilitates human-like interactions. The system employs AI for sentiment detection, language processing, and dynamic content generation.

AI foundation model:

Yellow.ai's AI foundation is built on large language models, including proprietary models like Komodo-7B for regional language support. These models are trained on vast amounts of data to enable natural language understanding and generation across multiple languages and use cases.

Target users:

- Banking and Finance
- Healthcare
- Retail
- Utilities
- Travel and Hospitality
- Telecommunications

How to access:

Yellow.ai is available as a web app for creating and managing AI agents, a mobile app for iOS and Android devices, an API for integration with other systems, and an SDK for embedding AI capabilities into applications.