Voc AI

VOC AI is an AI-powered tool that enhances customer insights and automates customer service for e-commerce businesses. It leverages generative AI to provide actionable insights from customer reviews and efficient customer support through an AI chatbot.

Key features:
- Automated customer support chatbot that can handle over 50% of inquiries instantly
- Custom chatbot training on specific data for accurate and relevant responses
- Omnichannel chatbot conversations across various platforms
- 24/7 chatbot availability
- Advanced sentiment analysis of customer reviews
- Significantly reduces review analysis time from over 5 hours to 20 minutes
- Generates actionable insights from customer reviews to improve products and services
- User-friendly dashboard for easy access to features and insights

How it works:
Users interact with VOC AI primarily through its web app. They can train chatbots on specific data to handle customer inquiries, upload customer reviews for detailed sentiment analysis and actionable insights, and monitor chatbot and review analysis performance using the dashboard.

Integrations:
VOC AI supports integration with several major platforms, including Amazon, Shopify, Zendesk, and TrustPilot.

Use of AI:
VOC AI utilizes generative AI to power its chatbot and review analysis features, providing accurate and contextually relevant responses and insights.

AI foundation model:
VOC AI is built on OpenAI's GPT-4.

How to access:
VOC AI is available as a web app and offers API access for deeper integration. It offers various plans to cater to different business sizes and needs, from solo entrepreneurs to large enterprises. VOC AI is not open source.