Ushur

Ushur is a customer experience automation platform that intelligently automates entire customer journeys from end to end, leveraging AI and machine learning to deliver personalized experiences through rapid issue resolution and omnichannel engagement.

Key features:
- Two-way engagements that capture customer intent, adapt to evolving needs, and respond in real-time
- End-to-end automation with embedded intelligence and third-party integrations to automate every step of the customer journey
- Secure and compliant with HIPAA, PCI-DSS, and HITRUST certifications, ensuring enterprise-class architecture protects PII and keeps conversations secure
- Fast time-to-value with pre-trained AI skills, no-code workflows, and easy integrations
- Invisible app providing dynamic app-like experiences without requiring downloads or logins
- Conversational apps to notify or converse with customers through various channels
- Invisible portal serving as an agile activity hub for managing customer interactions
- SmartMail for efficient triage of service requests
- Intelligent document automation capabilities
- Pre-built solutions for healthcare, insurance, and financial services industries

How it works:
Users interact with Ushur's platform through a web app, utilizing its no-code workflows and intuitive interface to build, test, and deploy automated customer experiences. The platform supports various integrations, allowing users to embed intelligence and third-party services seamlessly.

Integrations:
Ushur supports integrations with various third-party services and systems specific to healthcare, insurance, and financial services industries, such as electronic health records, claims processing systems, policy management systems, banking and lending platforms, and customer relationship management systems.

Use of AI:
Ushur's platform is built on a foundation of generative AI, enabling the creation of dynamic, personalized customer experiences. It leverages pre-trained AI skills and machine learning algorithms to automate customer journeys and provide rapid issue resolution.

How to access:
Ushur's platform is available as a web app and can be accessed through a subscription-based model. The company also offers a free 30-day trial for new users.