Ushur

Ushur is a customer experience automation platform that intelligently automates entire customer journeys from start to finish. The platform uses AI and machine learning to deliver personalized customer experiences through quick issue resolution and unified, omnichannel engagement.

Key features:

- Two-Way Engagements: Proactive, conversational experiences that capture customer intent, adapt to evolving needs, and respond in real-time.
- End-to-End Automation: Embeds intelligence and third-party integrations to automate every step of the customer journey, including data processing, documents, and insights.
- Secure and Compliant: HIPAA, PCI-DSS, and HITRUST certified, ensuring enterprise-class architecture protects personally identifiable information (PII) and keeps confidential conversations secure.
- Rapid Value Realization: Leverages pre-trained AI skills, no-code workflows, and easy integrations for quick results.
- Invisible App: Dynamic app-like experiences that do not require downloads or logins.
- Conversational Apps: Notifies or converses with customers through various channels.
- Invisible Portal: Agile activity hub for managing customer interactions.
- SmartMail: Triages service requests efficiently.
- Intelligent Document Automation: Provides document understanding and automation capabilities.
- Pre-built Solutions: Offers industry-specific solutions for healthcare, insurance, and financial services.

How it works:

1. Users access the platform through a web app.
2. They utilize no-code workflows and an intuitive interface to build automated customer experiences.
3. Users can test and deploy these experiences directly from the platform.
4. The platform supports various integrations for embedding intelligence and third-party services.

Integrations:

Healthcare (Electronic health records, claims processing systems, patient engagement platforms), Insurance (Policy management systems, claims processing systems, customer relationship management systems), Financial Services (Banking and lending platforms, customer relationship management systems, document management systems)

Use of AI:

Ushur's platform is built on generative AI, enabling the creation of dynamic, personalized customer experiences. It uses pre-trained AI skills and machine learning algorithms to automate customer journeys and provide rapid issue resolution.

Target users:

- High-contact industries such as insurance, logistics, and financial services
- Businesses of various sizes, from small to large enterprises
- Organizations aiming to improve customer experience through automation and AI-driven solutions

How to access:

Ushur's platform is available as a web app through a subscription-based model. The company offers a free 30-day trial for new users.