Typewise

Typewise is an AI-powered text prediction software designed to enhance productivity in customer service and sales teams. The software offers real-time text completion, automated responses, and language translation capabilities to improve communication efficiency, reduce costs, and boost customer satisfaction.

Key features:
- Text Prediction: Auto-completion of entire sentences and paragraphs in real-time.
- Magic Reply: Auto-generated email and chat responses based on context.
- Autocorrect & Grammar Check: Instant correction of typos and grammatical mistakes.
- Real-time Translation: Communication in 26+ languages without needing native speakers.
- Custom AI Language Model: Adaptation to specific vocabulary and tone of voice.
- Quality Control & Analytics: Dashboard with quality and performance metrics.
- Multi-language Support: Compatibility with over 40 languages.
- Instant Setup: Browser-based plugin integration with CRM systems like Salesforce, ServiceNow, and MS Dynamics.
- Data Privacy & Security: GDPR compliant, Swiss-made, available as SaaS and on-premises solutions.

How it works:
1. Users integrate the Typewise plugin with their CRM system.
2. As users type, the software predicts and auto-completes sentences and paragraphs.
3. For emails and chats, the software generates responses based on conversation context.
4. The software automatically corrects typos and grammatical errors in real-time.
5. Users can communicate in multiple languages without fluency.
6. Managers can use the analytics dashboard to monitor performance and quality metrics.

Integrations:
Salesforce, ServiceNow, Microsoft Dynamics

Use of AI:
Typewise uses generative AI to enhance its text prediction and auto-completion features. The AI models are trained to adapt to the specific vocabulary and tone of voice of the user, ensuring personalized and contextually appropriate suggestions.

AI foundation model:
The foundation models or Large Language Models (LLMs) used by Typewise are developed in collaboration with ETH Zurich.

Target users:
- Customer service teams
- Sales teams
- Enterprises looking to improve communication efficiency and reduce operational costs

How to access:
Typewise is available as a web app, browser-based plugin, and API. The company offers both cloud-based and on-premises solutions.

Industry applications:
Customer Service, Sales, E-commerce, Healthcare, Travel and Hospitality