Toma

Toma is an AI-powered virtual assistant designed for auto dealerships to automate phone call handling and service appointment bookings. This solution enhances customer service and drives revenue by efficiently managing customer interactions without human intervention.

Key features:
- Automated Service Scheduling: Enables customers to book test drives and service appointments independently, reducing staff workload.
- Advanced Call Analytics: Provides detailed reporting on call volume, customer satisfaction, and agent performance for operational insights.
- Intelligent Call Routing: Directs calls to appropriate departments or individuals, minimizing wait times.
- Built-in Integrations: Seamlessly connects with various DMS and CRM systems for synchronized data management.
- Customizable AI Agents: Allows dealerships to tailor voice, tone, and responses to match brand identity.
- Secure and Compliant: Adheres to high data security standards, including HIPAA compliance and SOC 2 Type 2 certification in progress.

How it works:
1. Customer calls the dealership.
2. Toma answers the call using natural-sounding voices.
3. The AI system recognizes customer names and vehicle details for personalized interaction.
4. Toma handles the entire process, from scheduling to confirmation, without human intervention.
5. Dealership staff can focus on in-person customers and other critical tasks.

Integrations:
Dealership Management Systems (DMS), Customer Relationship Management (CRM) software

Use of AI:
Toma utilizes generative AI to create natural-sounding voices and personalized interactions. The system understands and responds to customer queries effectively, providing a human-like experience.

AI foundation model:
Toma is built on advanced language models that enable natural language processing and generation for effective customer communication.

Target users:
- Auto dealerships seeking to improve customer service
- Dealerships aiming to increase service appointment bookings
- Businesses experiencing high call volumes
- Dealerships looking to drive revenue through improved customer interactions

How to access:
Toma is available as a web application and can be integrated into existing dealership systems within days.