Tidio

Tidio is a customer service platform that combines live chat, email, and social media messaging into a single dashboard, utilizing AI to automate tasks.

Key features:
- Lyro AI Chatbot: A conversational AI that answers customer questions using provided support content
- Supports multiple languages and integrates with various platforms
- Automates recurrent tasks such as checking order statuses and creating tickets
- Allows agents to monitor Lyro's conversations in real-time and join when needed
- Provides analytics on customer interactions with the AI chatbot to enable improvements

How it works:
Tidio integrates live chat, email, and social media messaging into one dashboard. The Lyro AI chatbot can automatically handle customer inquiries using provided support content. Agents can monitor conversations in real-time and take over when needed. Analytics provide insights to improve customer satisfaction over time.

Integrations:
- Shopify
- BigCommerce

Use of AI:
Tidio uses AI to power the Lyro chatbot for automating customer service tasks and conversations. The AI learns from provided support content to answer customer questions. Analytics on the AI interactions enable ongoing optimization.

AI foundation model:
Information not provided.

How to access:
- Free plan available with 50 conversations included
- Paid plans start at $29/month with varying conversation limits