Tidio

Tidio is a comprehensive customer service platform that integrates live chat, email, and social media messaging into a single dashboard. This software leverages artificial intelligence to automate customer service tasks, providing businesses with an efficient and user-friendly solution for managing customer interactions across multiple channels.

Key features:
- Lyro AI Chatbot: Conversational AI that engages with customers and answers queries using provided support content.
- Multi-platform and Multilingual Support: Compatible with various platforms and supports multiple languages.
- Task Automation: Performs recurring tasks such as order status checks and ticket creation.
- Real-time Conversation Monitoring: Allows agents to oversee and intervene in AI-led conversations as needed.
- Analytics Dashboard: Provides insights into customer interactions with the AI chatbot for continuous improvement.
- Time-saving Capabilities: Reduces repetitive questions by up to 70% and provides answers in under 6 seconds.
- Cost-effectiveness: Offers support at a fraction of the cost of human agents.
- Customizable Responses: Delivers professional, human-like responses tailored to brand guidelines.
- Scalability: Adapts to growing business needs and manages increasing task volumes.
- Data Security: Implements best practices for data handling and retention.

How it works:
1. Integrate Tidio with your existing customer service channels.
2. Set up the AI chatbot with your support content and brand guidelines.
3. Allow the chatbot to handle initial customer interactions.
4. Monitor conversations in real-time and intervene when necessary.
5. Analyze chatbot performance and customer interactions to improve service quality.

Integrations:
Shopify, BigCommerce

Use of AI:
Tidio utilizes AI to power its Lyro chatbot, which can understand and respond to customer queries using natural language processing. The AI also automates repetitive tasks and provides analytics on customer interactions.

AI foundation model:
The Lyro AI Chatbot is based on a conversational AI model trained on customer service interactions and support content.

Target users:
- E-commerce businesses
- Small to medium-sized enterprises
- Customer service teams
- Marketing departments

How to access:
Tidio offers a free plan with limited features and paid plans starting at $29 per month. Users can sign up on the Tidio website and choose a plan that suits their needs.

Pricing:
- Free plan: Available with 50 free conversations
- Paid plans: Start at $29/month with various conversation limits

Customer reviews:
- G2: 4.7/5 stars based on 23 reviews
- Capterra: 4.8/5 stars with multiple reviews

Company background:
Tidio is a leading customer service software provider with over 10 years of experience in the industry. The platform is trusted by more than 300,000 businesses, including notable companies such as Glovo, Praktiker, Procosmet Italy, and Jaguar.