Tango

Tango is a software tool that automates the creation of interactive training guides for various software applications. It captures user interactions to generate step-by-step walkthroughs, enhancing user onboarding and software adoption across organizations.

Key features:
- Walkthrough Creation: Automatically generates step-by-step guides by capturing user interactions with software, including screenshots, annotations, and customizable descriptions.
- Real-Time Guidance: Provides an interactive overlay (Tango Guide AI) that assists users in real-time as they navigate software.
- Pin Walkthroughs: Allows users to pin guides directly onto the software interface where they are needed, ensuring immediate access.
- Integration Capabilities: Supports embedding walkthroughs into various systems such as knowledge bases, learning management systems (LMS), ticketing systems, and chat applications.
- Analytics and Reporting: Tracks user engagement with the guides, identifying who is using the software and where they encounter difficulties.
- Process Standardization: Helps organizations standardize processes to reduce errors and improve efficiency.
- Self-Service Enablement: Aims to reduce support tickets by empowering users to find solutions independently.
- Employee Onboarding: Accelerates the onboarding process for new hires, allowing them to become productive faster.

How it works:
1. Capture: Users click through their software processes while Tango captures these actions.
2. Guide Creation: Tango processes the captured data to create a detailed guide with screenshots and annotations.
3. Customization: Users can edit the generated guides to tailor them to specific needs.
4. Deployment: Guides can be pinned within the software or embedded in other platforms for easy access.
5. Analytics Review: Users can analyze the adoption metrics to understand user engagement and identify areas for improvement.

Integrations:
Learning Management Systems (LMS), Knowledge Management Systems, Ticketing Systems, Chat Applications

Use of AI:
Tango utilizes generative artificial intelligence to automate the creation of training materials. The AI captures user interactions and generates contextual guides, making the training process more efficient and user-friendly.

AI foundation model:
The underlying AI models are designed to understand user behavior and adapt the guides accordingly.

Target users:
- Learning and Development Teams: Looking to enhance training efficiency.
- HR Departments: Aiming to streamline employee onboarding.
- IT Support Teams: Seeking to reduce support tickets and improve user self-service.

How to access:
Tango is available as a web application, making it accessible from any device with internet connectivity.

Applicable Industries:
Technology, Finance, Healthcare, Education, Retail