Smith AI

Smith.ai is a customer engagement platform that combines artificial intelligence and human intelligence to provide 24/7 customer service, lead generation, and sales development solutions. The platform offers virtual receptionists, outreach campaigns, and web chat services to enhance customer experiences and drive business growth.

Key features:

- Virtual Receptionists: Provides phone answering, intake, scheduling, lead screening, appointment booking, and payment collection services.
- CRM Integration: Seamlessly connects with customer relationship management systems for efficient data management.
- Call Intelligence: Offers call recording, transcriptions, and analytics for improved insights.
- Multilingual Support: Provides bilingual answering capabilities to serve diverse customer bases.
- After-hours Answering: Ensures continuous customer support beyond regular business hours.
- Outreach Campaigns: Facilitates outsourced sales development and lead engagement and qualification.
- Web Chat: Offers live-staffed chat powered by AI, integrating with large language models for enhanced experiences.

How it works:

1. Users access the platform through a web-based interface.
2. The system integrates with existing business software for real-time data syncing.
3. Virtual receptionists handle customer interactions via phone and chat.
4. AI-powered tools assist in lead qualification and customer engagement.
5. Users can view analytics and manage settings through the platform.

Integrations:

Salesforce, HubSpot, Zapier, Slack, Calendly, and over 5,000 other software systems

Use of AI:

Smith.ai incorporates large language models to power its AI-driven live chat, enabling faster, more natural, and more helpful customer interactions.

AI foundation model:

The platform utilizes large language models to enhance its chat capabilities, though specific details about the foundation model are not provided.

Target users:

- Solo entrepreneurs
- Small businesses
- Mid-market companies
- Enterprises
- Franchises
- Agencies
- Consulting firms

How to access:

Smith.ai is accessible through a web app, with potential mobile app availability. Developers can integrate the platform into their systems using an API.