Smartsupp

Smartsupp is a comprehensive customer communication platform that combines live chat, chatbots, and AI-powered engagement tools to enhance sales and customer satisfaction for businesses. This software enables real-time interaction with website visitors, automates customer inquiries, and utilizes artificial intelligence to optimize customer engagement.

Key features:
- Live Chat: Enables real-time communication with customers through a customizable chat widget, providing a unified dashboard for all messages and offering visitor insights and chat history.
- Chatbots: Delivers automated customer interactions with 24/7 availability, handling basic inquiries and seamlessly transferring to live agents when necessary.
- AI Engage: Utilizes AI-driven engagement to interact with customers at optimal moments, automatically tailoring messages for improved conversions.
- Lead Generation: Offers 24/7 lead capture capabilities, collecting and exporting lead information for follow-up.
- Team Management: Provides tools for tracking agent performance and facilitating team collaboration.
- Integrations: Compatible with major e-commerce platforms and website builders, offering over 80 platform integrations.

How it works:
1. Users create a Smartsupp account
2. Install Smartsupp code on their website or use a platform-specific integration
3. Customize the chat widget to align with their brand
4. Configure chatbot flows and automated messages
5. Agents engage with visitors in real-time through the Smartsupp dashboard
6. Utilize AI Engage to automatically target and interact with visitors at opportune moments
7. Collect leads and export data for follow-up actions

Integrations:
PrestaShop, Shopify, WooCommerce, WordPress, Squarespace, Wix, Salesforce, HubSpot, Google Analytics, and numerous others (80+ integrations available)

Use of AI:
Smartsupp incorporates AI in its "AI Engage" feature, employing machine learning algorithms to determine optimal timing and content for visitor engagement.

AI foundation model:
The specific AI model is not disclosed, but appears to be a proprietary system developed by Smartsupp.

Target users:
- E-commerce businesses
- B2B companies
- Customer service teams
- Marketing and sales professionals
- Small to medium-sized businesses across various industries

How to access:
Smartsupp is available as a web application and mobile apps for iOS and Android. It also offers an API for custom integrations.

Industries served:
- Retail
- E-commerce
- Automotive
- Financial services
- Education
- Travel and hospitality
- Real estate
- Technology

Ownership and licensing:
Smartsupp is a proprietary software offered as a service, owned by Smartsupp.com, s.r.o. It is not open source.