Shiboleth

Shiboleth is an AI-powered platform that automates compliance monitoring in consumer lending. It uses advanced natural language processing to analyze customer interactions, ensuring adherence to regulations set by agencies like the CFPB, FDIC, and OCC.

Key features:
- Automated Violation Detection: Flags compliance violations in customer interactions automatically.
- Adaptive Compliance Checks: Continuously updates by analyzing public complaints and identifying trends to adapt to new regulatory changes.
- Rapid Mitigation: Raises appropriate mitigation actions immediately upon detecting a violation.
- High-Speed Processing: Uses NLP to process large volumes of data quickly, reducing audit time compared to manual methods.
- Comprehensive Coverage: Scours all customer calls for thorough compliance checks.
- Extensive Regulatory Knowledge: Utilizes public reviews, CFPB complaints, and enforcement actions to identify enforceable regulations.

How it works:
1. Users access Shiboleth through its web app.
2. The platform audits customer conversations using AI.
3. Compliance violations are automatically flagged.
4. Mitigation actions are suggested for any detected violations.

Integrations:
Supports integrations with various customer service and call center platforms.

Use of AI:
Shiboleth employs advanced large language models and natural language processing to analyze customer interactions, process large volumes of data, and maintain up-to-date compliance checks.

AI foundation model:
The platform's compliance features are built on advanced large language models that use natural language processing to process and analyze customer interactions efficiently and accurately.

Target users:
- Financial institutions
- Consumer lending companies
- Organizations seeking to reduce audit team size and costs while maintaining high compliance standards

How to access:
Shiboleth is available as a web application. New users can access a free audit of up to 20,000 calls.