ServiceNow

ServiceNow is a cloud computing platform that helps companies manage digital workflows for enterprise operations. The platform offers a wide range of features across various modules tailored to different business processes.

Key features:
- IT Service Management for incident, problem, and change management
- Governance, Risk Management, and Compliance modules for audit, business continuity planning, disaster recovery, vendor management, and environmental, social, and corporate governance
- Performance Analytics for data and information visualization
- Integrated Risk Management (IRM) Suite for automatically creating issues and assigning tickets based on risk and audit findings
- Configuration Management Database (CMDB) for holding all enterprise data

How it works:
ServiceNow is a platform-as-a-service that allows users to manage digital workflows through various modules. Users interact with the platform primarily through a web app, where they can configure, track, and audit different components of their enterprise. The platform uses JavaScript for scripting and a proprietary object-oriented API called Glide for database queries.

Integrations:
ServiceNow supports integrations with various products and companies, including Accenture for consulting and implementation services, Nvidia for bringing AI services to major corporations, Visa for payment services, and EY for generative AI compliance, governance, and risk management solutions.

Use of AI:
ServiceNow leverages generative AI through its speech-to-code feature, which aims to reduce work time by automating certain coding tasks.

AI foundation model:
The speech-to-code feature is built on a proprietary AI foundation model.

How to access:
ServiceNow is available as a cloud-based platform, accessible through a web app. It is suitable for large enterprises and organizations that require comprehensive digital workflow management and IT service management solutions.