ServiceNow

ServiceNow is a cloud computing platform that enables companies to manage digital workflows for enterprise operations. The software provides a comprehensive suite of tools for IT service management, risk management, and business process automation, allowing organizations to streamline their operations and improve efficiency.

Key features:
- IT Service Management: Manages incidents, problems, and changes for IT operational events.
- Governance, Risk Management, and Compliance: Offers modules for audit, business continuity planning, disaster recovery, vendor management, and environmental, social, and corporate governance.
- Performance Analytics: Provides a data and information visualization report creator.
- Integrated Risk Management (IRM) Suite: Automatically creates issues and assigns tickets based on risk and audit findings.
- Configuration Management Database (CMDB): Holds all enterprise data, including master, transactional, and configuration data.
- Generative AI Features: Includes a speech-to-code feature that can reduce relevant work time by 40 percent.

How it works:
1. Users access the platform through a web application.
2. They configure, track, and audit different components of their enterprise using various modules.
3. The platform uses JavaScript for scripting and a proprietary object-oriented API called Glide for database queries.

Integrations:
Accenture, Nvidia, Visa, EY

Use of AI:
ServiceNow incorporates generative AI through its speech-to-code feature, which automates certain coding tasks to improve efficiency.

AI foundation model:
The speech-to-code feature is built on a proprietary AI foundation model developed by ServiceNow.

Target users:
- Large enterprises
- Organizations requiring comprehensive digital workflow management
- Companies seeking IT service management solutions

How to access:
ServiceNow is available as a cloud-based platform, accessible through a web application.

Company background:
ServiceNow was founded in 2003 by Fred Luddy and is based in Santa Clara, California. The company is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index.