Senso

Senso.ai is an AI-powered knowledge base platform designed to enhance service quality for Credit Unions, Banks, and traditional enterprises. It organizes documents and conversations in a format optimized for AI processing, leveraging Large Language Models (LLMs) to improve internal knowledge management, reduce contact volume, and automate workflows.

Key features:
- Customer Intent Analysis: Integrates with CRM systems to provide insights into customer behavior and anticipate needs.
- Staff Intelligence Enhancement: Utilizes a people-knowledge graph to improve staff capabilities in handling customer queries.
- Self-Service Enablement: Reduces contact volume by facilitating customer access to information.
- Continuous Improvement Tools: Offers mechanisms for ongoing enhancement of the knowledge base and user interactions.
- Granular Permissions: Provides detailed control over information access within the organization.
- AI Agents: Includes Agent Echo for ingesting interactions and Agent Fetch for organizing documents, enhancing knowledge accessibility and utility.

How it works:
1. Integrate Senso.ai with existing CRM systems
2. Input organizational documents and conversations into the platform
3. AI processes and organizes the information for optimal retrieval
4. Staff and customers access the knowledge base through the web application or API
5. Continuous learning and improvement occur through user interactions and feedback

Integrations:
Various CRM systems

Use of AI:
Senso.ai employs generative AI to transform unstructured data into organized, actionable insights. Its AI agents, Agent Echo and Agent Fetch, assist in real-time data processing and knowledge management, enhancing productivity and decision-making within enterprises.

AI foundation model:
The platform leverages Large Language Models (LLMs) to process and understand complex organizational knowledge and customer interactions.

Target users:
- Credit Unions
- Banks
- Traditional enterprises requiring robust knowledge management solutions

How to access:
Senso.ai is available as a web application and offers a Python SDK for integration, allowing access as both a web app and an API.

Company information:
Senso.ai was founded in 2018 and is based in Toronto, Canada.