Senso

Senso.ai is an AI-powered knowledge base designed to enhance service quality primarily for Credit Unions, Banks, and traditional enterprises. It leverages Large Language Models (LLMs) to improve internal knowledge management, reduce contact volume, and automate workflows by organizing documents and conversations in a format ideal for AI processing. The platform is available as a web application and offers a Python SDK for integration.

Key Features:
- Surfaces customer intent by integrating with CRM systems, providing insights into customer behavior and helping businesses understand and anticipate customer needs
- Unlocks staff intelligence by tapping into a people-knowledge graph to enhance staff capabilities in handling customer queries
- Enables transition to self-serve, reducing contact volume by allowing customers to find answers themselves through improved access to information
- Provides tools for continuous improvement of the knowledge base and user interactions
- Offers granular permissions, allowing for detailed control over information access within the organization
- Utilizes AI agents, Agent Echo and Agent Fetch, to ingest interactions and organize documents, enhancing the accessibility and utility of stored knowledge

Integrations and AI:
Senso.ai integrates with various CRM systems to enhance customer relationship management by providing deeper insights into customer behaviors and needs. It utilizes generative AI to transform unstructured data into organized, actionable insights, particularly through its AI agents, Agent Echo and Agent Fetch, which help in real-time data processing and knowledge management.

Availability and Pricing:
Launched in 2018 and based in Toronto, Canada, Senso.ai is primarily available as a web application, allowing for broad accessibility across different devices and platforms. It also offers a Python SDK for integration into existing systems or workflows. While specific pricing details are not provided, the platform likely offers different subscription plans based on usage scale and required features.

Target Users:
Senso.ai is particularly suited for financial institutions like Credit Unions and Banks, as well as other traditional enterprises that require robust knowledge management solutions. It is designed to help these organizations improve customer service, enhance employee productivity, and streamline internal processes.