Sapling

Sapling is an AI-powered communication enhancement platform designed to boost efficiency for customer-facing teams. It integrates with CRM and messaging platforms to provide real-time suggestions and automations, streamlining response processes for sales, support, and success teams.

Key features:
- Sapling Suggest™: Retrieves relevant responses from a team response bank for chat and helpdesk tickets, enabling quicker customer responses.
- Autocomplete Everywhere™: Offers deep learning-powered autocomplete suggestions across all messaging platforms to speed up reply composition.
- Snippet Macros: Allows for quick insertion of common responses, enhancing response efficiency.
- Language Quality Detection: Utilizes a machine learning system to catch 60% more language quality issues than typical spelling and grammar checkers.
- Knowledge Library: Provides a searchable snippet library for compliance, upselling, training, and onboarding, accessible across web applications.
- Performance Metrics: Demonstrates improvements in First Response Time (FRT) and Customer Satisfaction (CSAT) scores after implementation.

How it works:
1. Integrate Sapling with your existing CRM or messaging platform.
2. Sapling analyzes incoming customer communications.
3. The AI suggests relevant responses or autocompletes based on context.
4. Users can quickly select or modify suggested responses.
5. The system continuously learns and improves based on usage.

Integrations:
ServiceNow, Salesforce, Zendesk, Amazon Connect, Twilio Flex

Use of AI:
Sapling uses generative AI to provide suggestions and autocomplete features. The AI is designed to understand and predict text in a conversational context, offering relevant and contextually appropriate suggestions.

AI foundation model:
The AI foundation model is based on deep learning technologies, specifically tailored for understanding and predicting text in conversational contexts.

Target users:
- Customer-facing teams in sales roles
- Support teams handling high volumes of customer interactions
- Success teams requiring efficient, high-quality communication tools

How to access:
Sapling is available as a web application accessible through browsers, an API for integration into existing systems, and an SDK for developers to incorporate Sapling's features into custom applications.

Pricing options:
- Free Trial: One month, no credit card required
- Pro Plan: $25 per month or $12 per month when billed annually
- Enterprise Plan: Custom pricing with additional features like advanced security options, dedicated support, and custom integrations

Company background:
Sapling is a Y Combinator-backed AI company focused on enhancing business communications through AI. It is a proprietary software developed to integrate with existing business platforms and tools.