Sameday

Sameday AI is an advanced AI-powered answering service designed to help local businesses, particularly in the home services sector, manage customer calls, schedule appointments, and enhance customer engagement. The service leverages artificial intelligence to ensure that no call goes unanswered, providing a seamless and efficient customer experience.

Key Features:
- AI-powered answering service that mimics the behavior of a skilled sales agent, handling customer inquiries, building value, and overcoming objections to convert leads into scheduled appointments
- 24/7 availability, ensuring businesses never miss a call, even after hours
- Live tracking and communication, allowing customers to track deliveries in real-time, communicate with drivers, and receive updates through an ultimate live tracking page
- Integration with leading eCommerce platforms such as Shopify, WooCommerce, Maropost Commerce Cloud, and Squarespace for seamless order management and delivery tracking
- Predictive analytics through the Intelligent Analytics Suite, helping businesses understand customer behavior, optimize operations, and improve service delivery
- Customizable pricing plans tailored to different business needs, including options for urgent hires and discounted service rates

How It Works:
1. Businesses set their phone system to transfer calls to Sameday AI when they are unavailable. The AI answers the calls, engages with customers, and schedules appointments.
2. Sameday AI pulls data from field service software to schedule appointments on current routes, ensuring efficient service delivery.
3. The AI securely collects payments over the phone, enhancing the customer experience and streamlining operations.

Integrations:
Sameday AI supports integration with various software systems, including phone systems, field service software, payment systems, and eCommerce platforms such as Shopify, WooCommerce, Maropost Commerce Cloud, and Squarespace.

Leveraging Generative AI:
Sameday AI utilizes advanced machine learning algorithms and generative AI to provide personalized and contextually relevant responses to customer inquiries, handling a multitude of queries, managing call traffic, and providing instant, accurate responses.

Target Users:
Sameday AI is ideal for local businesses in the home services sector, including plumbers, roofers, pest control, HVAC, lawn care, window cleaning, commercial cleaning, and solar installation.

Company Information:
- Software Type: Web application, with plans to develop a native mobile app
- Launch Date: 2021
- Founded: 2021 by Aaron Cooper and Max Forsey
- Open Source Status: Proprietary service, not open source