Salient

Salient is an AI-driven platform that automates and enhances customer interactions for automotive lenders. The software focuses on streamlining welcome/verification calls, inbound calls, and early delinquency calls, offering a comprehensive solution to improve customer service and operational efficiency in the automotive lending industry.

Key features:

- Welcome/Verification Calls: Real-time verification of customer information to prevent fraudulent activities and streamline new customer onboarding.
- Inbound Call Automation: Handles over 50% of inbound requests, including payments, promise noting, and extensions.
- 24/7 Availability: Manages customer interactions around the clock through voice, two-way texting, email, and webchat.
- Early Delinquency Management: Provides low-friction avenues for early delinquent customers to make payments, reducing the risk of default.
- Real-Time Insights: Offers live transcription, summarization, and synthesis to identify customer escalations at the source.
- Secure Payments: SOC 2 compliant and PCI L1 certified for secure payment processing.
- Easy Setup: Enables 1-click setup with secure on-premises deployment options.
- Integration Capabilities: Seamlessly integrates with existing tools to enhance functionality.

How it works:

1. Users access Salient through a web app interface.
2. The platform automates key customer interactions using AI technology.
3. Text-to-Voice functionality automates voice calls for verification and inbound requests.
4. Text-to-Text capabilities manage two-way texting for customer inquiries and payment reminders.
5. Automated email and webchat interfaces provide responses and support.

Integrations:

Salient integrates with various existing tools used by automotive lenders, though specific product or company names are not mentioned.

Use of AI:

Salient utilizes generative AI to automate customer interactions and provide real-time insights. The platform employs advanced AI models to transcribe, summarize, and synthesize customer interactions, ensuring prompt and efficient issue resolution.

AI foundation model:

The specific AI foundation model or LLM used by Salient is not detailed.

Target users:

- Automotive lenders
- Financial institutions specializing in auto loans
- Customer service departments in the automotive finance sector

How to access:

Salient is available as a web application. Interested users can likely contact the company directly for access and implementation details.