RoundView
What does it do?
- Conversational Marketing
- Interactive Product Demos
- Automated Customer Support
- Social Media Integration
- E-commerce Optimization
How is it used?
- 1. Launch widget in 10 mins
- 2. Engage customers w/ chat
- 3. Share social media content
- 4. Access tickets in inbox
- 5. Automate basic support
Who is it good for?
- Marketing Professionals
- Online Retailers
- Customer Support Teams
- Small Business Entrepreneurs
- E-Commerce Business Owners
What does it cost?
- Pricing model : Subscription
- Free version : Yes
- Starting monthly price : If billed monthly $19.00
- Starting annual price : If billed yearly $19.00
Details & Features
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Made By
RoundView -
Released On
RoundView is a conversational marketing and support platform designed to enhance customer engagement and streamline support processes for businesses. This comprehensive solution offers tools for converting website visitors into customers, providing an advanced shopping experience, and automating customer support tasks.
Key features:
- Intelligent Chat Triggers: Engage customers and increase conversions through timely and relevant interactions.
- Interactive Shopping Videos and Quizzes: Improve product understanding and increase time spent on the website.
- Social Media Integration: Share feeds and stories on your website without coding requirements.
- Self-Service Support: Enable customers to check order status, process returns and exchanges, and access FAQs independently.
- All-in-One Inbox: Centralize customer tickets for efficient support team access.
- Automated Responses: Handle basic support questions without human intervention.
How it works:
1. Launch the fully customizable RoundView widget on your website in approximately 10 minutes.
2. Utilize intelligent chat triggers to engage customers.
3. Implement interactive video experiences and social media content sharing.
4. Enable automated customer support features for self-service options.
5. Access the all-in-one inbox for centralized ticket management.
Integrations:
Various tools and platforms, with integration possible in under 5 minutes.
Use of AI:
RoundView incorporates AI-powered features such as intelligent chat triggers and automated responses to basic support questions.
Target users:
- E-commerce businesses
- SaaS companies
- Service-based businesses
- Organizations focused on customer engagement and support
How to access:
RoundView is available as a web-based platform. Users can choose from three pricing plans: a free plan with basic features, a $19/month plan for improved agent productivity and centralized tickets, and a $49/month plan for top-line features to increase conversions through customer support.
Additional services:
RoundView provides onboarding assistance, including a CX audit and setup of customer support workflows.
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Supported ecosystems
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What does it do?Conversational Marketing, Interactive Product Demos, Automated Customer Support, Social Media Integration, E-commerce Optimization
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Who is it good for?Marketing Professionals, Online Retailers, Customer Support Teams, Small Business Entrepreneurs, E-Commerce Business Owners
PRICING
Visit site| Pricing model: Subscription |
| Free version: Yes |
| Starting monthly price: If billed monthly $19.00 |
| Starting annual price: If billed yearly $19.00 |
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