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What does it do?

  • Customer Service
  • Omnichannel Communication
  • Sales Conversions
  • Lead Generation
See more

How is it used?

  • Text to Text
  • Text to Insights/Analytics

Who is it good for?

  • Technology

Details & Features

  • Made By

    Respond AI
  • Released On

    2017-06-14

Respond.io is a comprehensive customer conversation management software that unifies customer communication across various channels into a single omnichannel inbox. It leverages AI technology to help businesses efficiently manage customer interactions, provide exceptional customer experiences, and drive revenue growth.

Key features:
- Omnichannel inbox: Consolidates messages from multiple platforms into one inbox
- AI-powered response generation: Generates precise responses to incoming messages
- Customizable integrations: Supports integrations with sales and marketing operations
- Contact management: Allows importing and acquiring contacts through various methods
- Real-time insights and analytics: Offers actionable insights and tracks key metrics
- Security and support: Certified with ISO 27001, SSL encryption, 2FA, and cloud safety measures; provides 24/5 multilingual customer support

How it works:
Respond.io is primarily accessed through its web app and mobile apps (iOS and Android). Users can sign up for an account on the desktop and then use the mobile app to manage customer conversations on the go.

Integrations:
Respond.io supports integrations with WhatsApp, Facebook Messenger, Telegram, Instagram, Google Business Messages, LINE, Viber, WeChat, web chat, and custom channels.

Use of AI:
Respond.io's AI Assist feature generates precise responses to incoming messages, making it easier to handle customer inquiries efficiently.

AI foundation model:
The AI Assist feature is built on machine learning models that analyze customer inquiries and provide relevant responses.

How to access:
Respond.io is available as a web app and mobile apps for iOS and Android devices.

  • Supported ecosystems
    WhatsApp, Facebook Messenger, Meta, SMS, WhatsApp, Meta, Facebook Messenger, Facebook, Meta, Shopify, WordPress, iOS, Apple, Android, Google, WhatsApp, Meta, Facebook Messenger, Facebook, Meta, Telegram, Instagram, Meta, Google Business Messages, Google, LINE, Viber, WeChat, iOS, Apple, Android, Google
  • What does it do?
    Customer Service, Omnichannel Communication, Sales Conversions, Lead Generation, Customer Engagement
  • Who is it good for?
    Technology

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