What does it do?

  • Customer Service
  • Omnichannel Communication
  • Sales Conversions
  • Lead Generation
See more

How is it used?

  • Text to Text
  • Text to Insights/Analytics

Who is it good for?

  • Technology

Details & Features

  • Made By

    Respond AI
  • Released On


Respond.io is a comprehensive customer conversation management software that unifies customer communication across various channels into a single omnichannel inbox. It leverages AI technology to help businesses efficiently manage customer interactions, provide exceptional customer experiences, and drive revenue growth.

Key features:
- Omnichannel inbox: Consolidates messages from multiple platforms into one inbox
- AI-powered response generation: Generates precise responses to incoming messages
- Customizable integrations: Supports integrations with sales and marketing operations
- Contact management: Allows importing and acquiring contacts through various methods
- Real-time insights and analytics: Offers actionable insights and tracks key metrics
- Security and support: Certified with ISO 27001, SSL encryption, 2FA, and cloud safety measures; provides 24/5 multilingual customer support

How it works:
Respond.io is primarily accessed through its web app and mobile apps (iOS and Android). Users can sign up for an account on the desktop and then use the mobile app to manage customer conversations on the go.

Respond.io supports integrations with WhatsApp, Facebook Messenger, Telegram, Instagram, Google Business Messages, LINE, Viber, WeChat, web chat, and custom channels.

Use of AI:
Respond.io's AI Assist feature generates precise responses to incoming messages, making it easier to handle customer inquiries efficiently.

AI foundation model:
The AI Assist feature is built on machine learning models that analyze customer inquiries and provide relevant responses.

How to access:
Respond.io is available as a web app and mobile apps for iOS and Android devices.

  • Supported ecosystems
    WhatsApp, Facebook Messenger, Meta, SMS, WhatsApp, Meta, Facebook Messenger, Facebook, Meta, Shopify, WordPress, iOS, Apple, Android, Google, WhatsApp, Meta, Facebook Messenger, Facebook, Meta, Telegram, Instagram, Meta, Google Business Messages, Google, LINE, Viber, WeChat, iOS, Apple, Android, Google
  • What does it do?
    Customer Service, Omnichannel Communication, Sales Conversions, Lead Generation, Customer Engagement
  • Who is it good for?


  • GPT-4 Turbo 2024-04-09 processes text and images using JSON and function calling for complex AI tasks.
  • Zoho Zia is an AI assistant that boosts business productivity through sales optimization and automation.
  • OpenAI introduces GPT-4 Turbo, Assistants API, and enhanced multimodal capabilities for developers.
  • ChainGPT: AI-driven smart contract generation, NFT creation, and crypto market analysis for Web3 developers and traders.
  • Everlaw simplifies complex ediscovery for law firms, corporations, and government agencies.
  • Sudowrite is an AI writing tool that helps fiction writers craft stories with features like idea generation and editing.
  • Brainly is a peer-to-peer learning platform that uses AI to help students, parents, and educators collaborate on schoolwork and educational questions.
  • Hemingway App is a writing tool that improves readability by highlighting complex sentences and suggesting simpler alternatives.
  • Facemoji Emoji Keyboard enhances messaging with emojis, stickers, GIFs, fonts, and AI assistance across platforms.
  • Semantic Scholar is a free AI-powered research tool that helps scholars discover and understand scientific literature.