PolyAI

PolyAI is a conversational voice AI platform that automates and resolves over 50% of customer calls, enhancing the customer experience. The platform enables natural, human-like interactions, allowing customers to speak freely, interrupt, and change topics seamlessly.

Key features:
- Handles complex inquiries, allowing customers to speak naturally and change topics without confusion
- Supports voice assistants in 10 languages
- Achieves an 8X increase in call containment compared to traditional IVR systems
- Provides actionable insights from real conversations through real-time analytics
- Allows businesses to design a branded voice and personality for their voice assistant
- Integrates with existing tech stacks without the need for risky replatforming
- Continuously learns and improves through ongoing performance updates and maintenance controls
- Offers 24/7 support and compliance certification to meet industry-specific requirements

How it works:
1. Design a branded voice and personality that engages users and resolves inquiries
2. Integrate seamlessly into existing tech stacks without the need for replatforming
3. Use a real-time dashboard to monitor issues, trends, and specific product inquiries
4. Manage ongoing performance updates and maintenance, ensuring the assistant continuously learns and improves

Integrations:
PolyAI supports out-of-the-box and custom integrations, making it easy to implement without changing the existing tech stack.

Use of AI:
PolyAI leverages generative AI to create natural, human-like interactions, providing a seamless and engaging customer experience through advanced conversational capabilities.

AI foundation model:
The specific AI foundation model or LLM used by PolyAI is not detailed.

How to access:
PolyAI is available as a web app and can be integrated into existing systems through APIs and SDKs. It is purpose-built for enterprise use, ensuring scalability and reliability.

PolyAI is trusted by various industries, including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities. The platform is ideal for enterprises looking to reduce call center overhead, improve customer satisfaction, and gain actionable insights from customer interactions.