PolyAI

PolyAI is a conversational voice AI platform that automates and resolves over 50% of customer calls, enhancing customer experience (CX) across various industries. The software enables natural, human-like interactions, allowing customers to speak freely, interrupt, and change topics seamlessly during conversations.

Key features:

- Conversational AI: Handles complex inquiries with natural language processing, enabling topic changes without confusion.
- Multilingual Support: Offers voice assistants in 10 languages for global application.
- High Call Containment: Achieves 8X increase in call containment compared to traditional IVR systems.
- Real-time Analytics: Provides actionable insights from conversations to identify issues, track progress, and uncover opportunities.
- Customizable Voice and Personality: Allows businesses to design branded voice assistants aligned with their identity.
- Seamless Integration: Integrates with existing tech stacks without requiring replatforming.
- Continuous Improvement: Voice assistant learns and improves through ongoing performance updates and maintenance controls.
- Security and Compliance: Offers 24/7 support and compliance certification for industry-specific requirements, including heavily regulated sectors.

How it works:

1. Design a branded voice and personality for user engagement and inquiry resolution.
2. Integrate the system with existing tech stacks without replatforming.
3. Analyze real-time dashboard data to monitor issues, trends, and product inquiries.
4. Manage ongoing performance updates and maintenance for continuous improvement.

Integrations:
PolyAI supports out-of-the-box and custom integrations, adaptable to various systems.

Use of AI:
PolyAI utilizes generative AI to create natural, human-like interactions, focusing on providing a seamless and engaging customer experience through advanced conversational capabilities.

Target users:
- Enterprises across various industries including banking, healthcare, travel, and hospitality
- Businesses seeking to reduce call center overhead
- Companies aiming to improve customer satisfaction
- Organizations looking to gain actionable insights from customer interactions

How to access:
PolyAI is available as a web app and can be integrated into existing systems through APIs and SDKs. It is designed for enterprise use, ensuring scalability and reliability.

Industries served:
Consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities.