Observe AI

Observe.AI is a generative AI conversation intelligence platform designed for contact centers. It enhances customer understanding, supports agents and sellers in real-time and post-interaction, and improves customer satisfaction while reducing operating costs.

Key features:
- Real-Time Agent Assist: Provides agents with contextual guidance based on customer intent during live interactions.
- Auto QA: Automates quality assurance processes to ensure high-quality customer interactions.
- Personalized Coaching Plans: Develops tailored coaching plans for agents based on their performance.
- Revenue and Retention Analysis: Identifies gaps in revenue and customer retention from interaction data.
- Voice of Customer Insights: Brings customer feedback to the forefront of business decisions.
- Knowledge AI: Enhances the knowledge base for agents to access relevant information quickly.
- Summarization AI: Automatically summarizes customer interactions for easier review and analysis.
- Quality Assurance: Ensures compliance and high standards in customer interactions.
- Agent Performance & Coaching: Tracks agent performance and provides coaching to improve skills.
- Reporting & Analytics: Offers detailed reports and analytics to monitor and improve contact center operations.

How it works:
1. Users interact with Observe.AI through a web application.
2. The platform integrates into existing contact center technology stacks.
3. During live calls, AI provides real-time suggestions and guidance to agents.
4. After calls, AI performs automated quality assurance checks and generates personalized coaching plans.

Integrations:
Observe.AI supports integrations with various contact center technologies and platforms, ensuring smooth operation within existing tech stacks.

Use of AI:
Observe.AI uses AI to analyze interactions, provide real-time assistance, automate summarization, and create personalized coaching plans. The AI is designed to accurately and securely analyze interactions, providing insights that help close gaps in revenue, retention, and business operations.

AI foundation model:
The platform leverages industry-leading foundational models to power its AI capabilities.

Target users:
- Contact Centers looking to improve agent performance and customer satisfaction
- Sales Teams needing real-time assistance and post-interaction analysis
- Customer Service Departments aiming to enhance service quality and compliance
- Business Analysts seeking to uncover insights from customer interactions

How to access:
Observe.AI is available as a web application and can be integrated into existing contact center systems. It is not open source.