Netomi

Netomi is an AI-powered customer service platform that automates support across multiple channels, including email, chat, messaging, and voice. The software integrates with existing customer service systems to enhance both customer and agent experiences through real-time, context-aware responses.

Key features:

- Conversational AI: Utilizes large language models to provide real-time customer support across various communication channels.
- Proactive Customer Care: Engages customers with personalized messages based on user context and history.
- Resolution Rate Improvement: Automatically resolves a high percentage of customer inquiries, reducing human intervention.
- Automated Customer Support: Offers fully autonomous support, handling inquiries and providing solutions without human input.
- Generative AI: Employs sanctioned generative AI to ensure brand safety while generating context-aware, personalized responses.
- Omnichannel Support: Integrates with email, chat, social media, and voice channels for consistent customer experience.
- AI-Powered Insights: Analyzes customer interactions to provide actionable insights and suggest areas for automation.
- Real-Time Optimization: Features a built-in analytics suite to monitor AI performance and optimize interactions dynamically.
- No-Code Integration: Allows easy setup and customization without extensive technical knowledge.
- Enterprise-Grade Security: Ensures data protection and compliance with industry-standard security measures.

How it works:

1. Integrates with existing customer service platforms
2. Pulls relevant customer data from integrated systems
3. Utilizes AI to analyze and respond to customer inquiries
4. Provides real-time, context-aware responses across multiple channels
5. Continuously learns and optimizes based on interactions and feedback

Integrations:

Zendesk, Freshdesk, Gladly, Salesforce, Microsoft Dynamics, SAP, Oracle

Use of AI:

Netomi leverages generative AI technologies, including large language models, to power its conversational AI features. These models are fine-tuned with data from specific business contexts, such as customer service logs and knowledge bases, to ensure appropriate responses to customer inquiries.

AI foundation model:

The platform utilizes models like GPT-3.5, which are fine-tuned with business-specific data to maintain brand safety and accuracy in automated responses.

Target users:

- Enterprise-level businesses
- Companies in retail, e-commerce, travel, finance, and telecommunications
- Organizations requiring scalable customer service solutions

How to access:

Netomi's platform is primarily available as a web application. The company also offers APIs and SDKs for businesses looking to integrate Netomi's capabilities into their existing systems or applications. Interested businesses need to contact Netomi directly for pricing information and implementation details.