Netomi

Netomi, founded in 2017 and based in San Mateo, California, specializes in providing advanced customer service solutions through its AI platform. The platform automates customer support across multiple channels, including email, chat, messaging, and voice, by integrating with existing customer service platforms. Netomi leverages generative AI to offer real-time, context-aware responses, ensuring high-quality customer interactions.

Key Features:
- Conversational AI: Utilizes large language models (LLMs) for real-time customer support across various communication channels.
- Proactive Customer Care: Engages customers proactively with personalized messages based on user context and history.
- Automated Customer Support: Offers fully autonomous support, handling inquiries and providing solutions without human input.
- Generative AI: Employs sanctioned generative AI to ensure brand safety while generating context-aware, personalized responses.
- Omnichannel Support: Seamlessly integrates with email, chat, social media, and voice channels.
- AI-Powered Insights: Analyzes customer interactions to provide actionable insights and suggest areas for automation.
- No-Code Integration: Allows easy setup and customization without extensive technical knowledge.
- Enterprise-Grade Security: Ensures data protection and compliance with industry-standard security measures.

Integrations:
Netomi's platform integrates with various customer service and business systems, including Zendesk, Freshdesk, Gladly, Salesforce, Microsoft Dynamics, SAP, and Oracle. These integrations allow Netomi to pull in relevant customer data to enhance the accuracy and personalization of responses.

Generative AI and LLMs:
Netomi utilizes generative AI technologies, including large language models like GPT-3.5, to power its conversational AI features. These models are fine-tuned with data from specific business contexts to ensure that the AI understands and responds appropriately to customer inquiries.

Availability and Pricing:
Netomi's platform is primarily available as a web application, with APIs and SDKs for integration into existing systems. Pricing details are not publicly disclosed; interested businesses need to contact the company directly for a quote.

Target Audience:
The platform is ideal for enterprise-level businesses across various industries, such as retail, e-commerce, travel, finance, and telecommunications, which require robust, scalable customer service solutions.

Netomi's AI-driven platform aims to improve customer satisfaction while reducing operational costs for large enterprises seeking scalable, secure, and efficient ways to handle customer service operations.