Maven AGI

Maven AGI is a generative AI platform designed to revolutionize enterprise customer support. It autonomously resolves over 93% of customer inquiries, delivering highly personalized and efficient customer experiences while significantly reducing support costs and improving customer satisfaction.

Key features:

- Autonomous Resolution: Resolves over 93% of customer support tickets, reducing average resolution time by 60% and decreasing cost per ticket from $40 to $8.
- Personalized Interactions: Uses generative AI to create custom responses tailored to individual user needs, ensuring high accuracy and relevance.
- Multi-Language Support: Supports over 50 languages, making it suitable for global enterprises.
- Data Integration: Ingests various forms of documentation, including PDFs, spreadsheets, and handwritten notes, allowing for rapid deployment and training within days.
- Proprietary Enterprise Search Engine: Scours millions of knowledge articles and documentation to find the most relevant answers, validating and updating them to ensure accuracy.
- Compliance Standards: Adheres to System and Organization Controls 2 and European Union General Data Protection Regulation, ensuring data security and compliance.
- Smart Help Center: Provides accurate answers and executes actions within customer-facing knowledge bases, help centers, websites, or within the product itself using chat, SMS text, or Slack.
- Support Agent Co-pilot: Enhances human agents' efficiency by integrating with customer relationship management software.
- Proactive Insights: Analyzes user interactions to anticipate issues and streamline decision-making.
- Action Engine: Generates outcomes using natural language without human intervention.

How it works:

1. Customers use Smart Search to instantly find answers in knowledge bases or help centers.
2. An AI chatbot guides customers to quickly find answers on their own using natural conversation capabilities.
3. If a question is outside the AI's capabilities, it routes the query to a human representative.
4. When escalated, AI and human agents collaborate, with Maven recommending resources and responses in real-time based on past interactions and knowledge base references.

Integrations:

Zendesk, Salesforce, HubSpot

Use of AI:

Maven AGI uses generative AI to create personalized responses and autonomously resolve customer inquiries. It analyzes user interactions to provide proactive insights and streamline decision-making processes.

AI foundation model:

Maven AGI leverages OpenAI's GPT-4 model to power its generative AI capabilities, enabling highly accurate and personalized responses.

Target users:

- Enterprises looking to enhance customer support operations
- Companies with high volumes of support tickets
- Organizations operating in multiple languages

How to access:

Maven AGI is available as a web app and offers an API for integration with other systems. It is not open source.