Maven AGI

Maven AGI is a generative AI platform that autonomously resolves customer inquiries, reducing support costs and improving customer satisfaction. Founded in 2023 by Jonathan Corbin, Eugene Mann, and Sami Shalabi, the platform was launched in 2024.

Key features:
- Autonomous resolution of over 93% of customer support tickets
- Personalized interactions using generative AI to create custom responses
- Support for over 50 languages
- Ingestion of structured and unstructured data for rapid deployment and training
- Proprietary enterprise search engine for finding relevant answers
- Adherence to SOC 2 and EU GDPR compliance standards
- Smart Help Center for accurate answers within customer-facing knowledge bases and help centers
- Support Agent Co-pilot for integration with CRM software
- Proactive insights to anticipate issues and streamline decision-making
- Action Engine for generating outcomes using natural language

How it works:
- Customers can use Smart Search for self-service assistance
- AI chatbot guides customers to find answers and routes queries to human representatives when needed
- AI and human agents collaborate, with Maven recommending resources and responses based on past interactions and knowledge base references
- Rapid deployment within hours and training within days
- API integration for extending functionality and adapting the platform

Integrations:
- Zendesk
- Salesforce
- HubSpot

Use of AI:
Maven AGI leverages OpenAI's GPT-4 model to power its generative AI capabilities, enabling highly accurate and personalized responses.

AI foundation model:
OpenAI's GPT-4

How to access:
Maven AGI is available as a web app and offers an API for integration with other systems. It is not open source.