Lilt

Lilt is an advanced multilingual support and localization platform that leverages artificial intelligence to enhance global customer experiences. The software enables businesses to deliver high-quality, consistent, and scalable support content in multiple languages, streamlining the process of translating and localizing various types of content for international audiences.

Key features:

- Contextual AI: Utilizes advanced AI to understand and generate contextually accurate translations, preserving the meaning and tone of original content.
- Custom Models: Allows creation of AI models tailored to specific industry or business needs, enhancing translation accuracy and relevance.
- AI Review: Provides automated quality checks and improvements to ensure translations meet high standards before deployment.
- Support Translation Services: Offers multilingual support content to enhance customer service experiences.
- Marketing Translation Services: Tailors marketing materials to different languages and cultures for effective communication.
- E-Commerce Translation Services: Localizes product descriptions, reviews, and other e-commerce content for global audiences.
- eLearning Translation Services: Adapts educational content for international learners.
- Web & Mobile App Translation Services: Localizes digital platforms for usability across different languages.
- Technical Content Translation Services: Translates complex technical documents with high accuracy.
- Connectors & Workflows: Integrates seamlessly with various platforms and workflows for efficient content management and translation processes.
- API: Provides robust API documentation for integration with existing systems.
- Global Impact Measurement: Offers tools to quantify localization impact on key metrics such as NPS, customer retention, CSAT, and engagement.
- Content Syncing: Ensures global content is updated and optimized in real-time to keep pace with business growth and changes.

How it works:

1. Users define the scope of their translation project, including required languages and specific industry terminology.
2. Custom AI models are created or selected to best suit the content.
3. AI processes the content, providing contextually accurate translations.
4. Users review and make adjustments as needed.
5. AI Review feature ensures translations meet quality standards.
6. Translated content is deployed across various channels for consistent multilingual support.

Integrations:

DeepL, Phrase, Smartling, Intento, Smartcat

Use of AI:

Lilt uses generative AI to provide contextually accurate translations. The AI models can be customized to fit specific industry needs, ensuring high relevance and accuracy in translations.

AI foundation model:

Lilt's AI models are built on advanced language models that can be tailored to specific industry requirements, enhancing the relevance and accuracy of translations.

Target users:

- Businesses requiring high-quality, scalable multilingual support
- Organizations in technology, retail, government, healthcare, and financial services industries
- Companies aiming to enhance global customer experience and engagement through effective localization

How to access:

Lilt is available as a web app, API, and through various connectors and workflows, making it accessible and easy to integrate into existing systems.