Konverse Al

Konverse AI is a no-code conversational AI platform that empowers businesses to create, manage, and deploy automated chatbots across multiple communication channels. This software enables organizations to streamline customer interactions, automate routine queries, and enhance engagement without requiring programming expertise.

Key features:

- No-Code Bot Builder: Intuitive drag-and-drop interface for creating conversational flows, with AI-powered intent generation from historical conversations and Natural Language Processing capabilities.
- Multichannel Support: Deploy bots on WhatsApp, Instagram, Facebook, Website Live Chat, and Google My Business, with a unified inbox for managing conversations across channels.
- Team Inbox: Centralized dashboard for managing all customer interactions, with automatic routing of unanswered queries to the right team and the ability to handle up to 90% of queries automatically.
- Campaign Manager: Create and manage WhatsApp marketing campaigns, with automated flows for cart abandonment, webinar reminders, and personalized messaging based on user interactions.
- Analytics and Reporting: Real-time insights into marketing metrics, channel-wise engagement tracking, custom report creation, and goal completion tracking.
- Customization: UI customization options, role-based access control, and multi-language support.

How it works:

1. Users access the Konverse AI web application.
2. They create conversational flows using the drag-and-drop bot builder.
3. The platform's AI generates intents based on historical conversations.
4. Users customize bot responses, add integrations, and set up routing rules.
5. The bot is deployed across multiple channels.
6. Customer interactions are managed through a unified inbox.
7. Marketing campaigns are created and managed using the Campaign Manager.
8. Analytics tools provide insights into bot performance and customer interactions.

Integrations:

CRM systems (Salesforce, HubSpot, Zoho), Help Desk (Zendesk, Freshworks), E-commerce platforms (Shopify, Magento), Marketing tools (LeadSquared), Custom integrations via API

Use of AI:

Konverse AI utilizes generative AI for intent generation and natural language processing. The platform automatically creates intents from historical conversations and understands user queries using AI technology.

Target users:

- Digital marketers
- Customer service teams
- Sales teams
- E-commerce businesses
- EdTech companies
- Financial services
- Health and wellness industries
- Educational institutions

How to access:

Konverse AI is primarily available as a web-based SaaS platform. It also offers API access for custom integrations.