Komo

The WhatsApp and Kommo CRM integration is a powerful tool that automates customer relationship management processes through WhatsApp messaging. This solution streamlines communication, enhances lead capture, and improves deal management by leveraging AI-powered WhatsApp bots, allowing businesses to efficiently engage with customers and manage their CRM data.

Key features:

- Automated Deal Creation: Generates new deals in Kommo CRM automatically when users send WhatsApp messages, ensuring immediate lead capture without manual data entry.
- Enhanced Deal Management: Provides automated updates of deal information and facilitates effortless movement of deal statuses, keeping the CRM system current with the latest interactions.
- Effortless Contact Creation: Automatically creates new contacts in Kommo CRM after each new WhatsApp chat, ensuring comprehensive lead capture and storage.
- Task Management: Automates the creation of tasks for managers related to leads and follow-ups, ensuring timely pursuit of potential opportunities.

How it works:

1. Set up the integration between WhatsApp and Kommo CRM through the Chatfuel platform.
2. Configure the WhatsApp bot with ChatGPT capabilities.
3. Start receiving and responding to customer messages via WhatsApp.
4. The system automatically creates and updates deals, contacts, and tasks in Kommo CRM based on WhatsApp interactions.

Integrations:

WhatsApp, Kommo CRM

Use of AI:

The integration utilizes WhatsApp bots with built-in ChatGPT capabilities, leveraging generative artificial intelligence to automate interactions and processes. This AI-powered system enables the bots to understand and respond to user messages in a natural and engaging manner, enhancing the customer service experience.

AI foundation model:

The integration is built on ChatGPT, a generative AI model that allows for natural language processing and generation, enabling sophisticated automated responses and interactions.

Target users:

- Businesses of all sizes using Kommo CRM
- Sales teams looking to automate lead capture and management
- Customer service teams aiming to enhance engagement and efficiency

How to access:

The WhatsApp and Kommo CRM integration is available as a web-based solution through the Chatfuel platform. Users can set up the integration within approximately 5 minutes, with no technical expertise required.