Kasisto

Kasisto is a company that specializes in developing conversational AI solutions for the banking industry. Their flagship products, KAI and KAI-GPT, are designed to enhance digital banking experiences by providing personalized and accurate responses to customer queries and empowering employees with real-time financial intelligence.

Key features:
- Conversational AI: Facilitates human-like interactions and provides accurate responses to banking queries
- Generative AI: Combines conversational capabilities with GPT technology to deliver tailored financial knowledge and insights
- Hyper-personalization: Delivers personalized responses and recommendations based on individual user data
- Omni-channel support: Automates interactions across mobile apps, web platforms, and chatbots
- 24/7 availability: Manages the majority of inbound customer interactions, allowing employees to focus on high-value tasks
- Instant knowledge access: Provides employees with immediate access to financial intelligence

How it works:
Users interact with KAI through various digital channels, such as mobile apps, websites, and chatbots. For example, a customer can ask KAI about their account balance, recent transactions, or request financial advice. Employees use KAI to access real-time financial information and insights, enabling them to provide better customer service and make informed decisions.

Integrations:
Kasisto's platform integrates with various financial systems and technologies, including:
- Core banking systems: Provides real-time data and insights
- CRM systems: Delivers personalized interactions
- FinTech solutions: Stays at the forefront of technological advancements in the banking sector

Use of AI:
KAI-GPT uses generative AI to tailor responses and recommendations based on individual user data. It also analyzes large datasets to provide insights and predictions, helping financial institutions make data-driven decisions.

AI foundation model:
KAI-GPT is built on the latest GPT technology, known for its advanced natural language processing capabilities. This allows the platform to understand and generate human-like text, making interactions more intuitive and effective.

How to access:
Kasisto's solutions are available as a web app, mobile app, API, and SDK, catering to the needs of global financial institutions, regional banks, community banks, and credit unions.

Company information:
- Founded: October 1, 2013
- KAI-GPT launched: May 31, 2024
- Proprietary solutions (not open source)