Haptik

Haptik is a conversational AI company that provides generative AI-powered solutions for customer support, marketing, and operations. The company offers a range of products designed to enhance business efficiency and customer satisfaction through personalized interactions.

Key features:
- Generative AI Q&A: AI assistant offers personalized assistance for resolving customer queries, provides product recommendations and pre-sales support, and summarizes chats for faster query resolution.
- Custom LLM-powered applications: Tailored applications built for unique enterprise requirements to improve business performance and efficiency.
- Integration capabilities: Supports integration with messaging platforms like WhatsApp, Facebook Messenger, Instagram Direct, SMS, web assistants, and Google Business Messages.
- Industry-specific solutions: Provides tailored solutions for various industries, including retail, e-commerce, healthcare, fintech, and education.
- Intelligent analytics: Offers data-driven insights to track, manage, and respond to user queries, helping businesses make informed decisions.
- Enterprise-grade security: Ensures the confidentiality of sensitive information through data masking and other security measures, while implementing cost optimization techniques.

How it works:
Users interact with Haptik's products primarily through web and mobile applications. The AI assistant can be integrated into various customer touchpoints, such as websites, messaging apps, and social media platforms, providing real-time assistance and personalized recommendations.

Integrations:
Haptik supports integration with WhatsApp, Facebook Messenger, Instagram Direct, Google Business Messages, and SMS, enabling businesses to offer a seamless customer experience across multiple channels.

Use of AI:
Haptik leverages advanced generative AI models, including GPT-4o and Gemini 1.5, to power its solutions. These models enable real-time multimodal interactions, allowing the AI to understand and respond to customer queries more effectively.

AI foundation model:
Haptik utilizes GPT-4o and Gemini 1.5 as its foundation models.

How to access:
Haptik's solutions are available as web applications, mobile applications, and APIs, making them accessible to a wide range of users, particularly enterprises, retailers, e-commerce businesses, healthcare providers, fintech companies, and educational institutions.