Haptik

Haptik is a conversational AI company that provides generative AI-powered solutions for customer support, marketing, and operations. The platform leverages advanced AI models to transform enterprise applications, offering personalized assistance and enhancing business efficiency through seamless interactions across various channels.

Key features:
- Generative AI Q&A: Offers fast, accurate, and personalized assistance for resolving diverse customer queries by leveraging support content.
- Conversational Buying Guidance: Provides product recommendations and pre-sales support, simulating human sales assistance.
- AI-Powered Chat Summaries: Enhances agent efficiency by summarizing chats and suggesting responses for faster query resolution.
- Custom LLM-Powered Applications: Tailored applications built for unique enterprise requirements to improve business performance and efficiency.
- Messaging App Integration: Supports integration with popular messaging platforms for seamless customer engagement.
- Web and Mobile Channel Integration: Offers integration into web assistants to handle high volumes of queries efficiently.
- Google Business Messages: Engages customers soon after they search for the brand on Google.
- Industry-Specific Solutions: Provides tailored solutions for various industries including retail, e-commerce, healthcare, fintech, and education.
- Intelligent Analytics: Offers data-driven insights to track, manage, and respond to user queries, aiding informed decision-making.
- Enterprise-Grade Security: Ensures confidentiality of sensitive information through data masking and other security measures.
- Cost Optimization: Implements caching, token optimization, and fine-tuning to build cost-effective solutions.

How it works:
1. Users interact with Haptik's products through web and mobile applications.
2. The AI assistant integrates into various customer touchpoints, such as websites, messaging apps, and social media platforms.
3. Customers receive instant support through the integrated AI-powered assistants.
4. Businesses engage customers on various platforms, providing real-time assistance and personalized recommendations.

Integrations:
WhatsApp, Facebook Messenger, Instagram Direct, Google Business Messages, SMS

Use of AI:
Haptik utilizes advanced generative AI models to power its solutions, enabling real-time multimodal interactions. These models allow the AI to understand and respond to customer queries effectively, providing personalized and contextually relevant responses.

AI foundation model:
Haptik leverages advanced AI models like GPT-4o and Gemini 1.5 to power its conversational AI solutions.

Target users:
- Enterprises seeking to enhance customer support, marketing, and operational efficiency
- Retailers and e-commerce businesses aiming to improve customer engagement and increase sales
- Healthcare providers, fintech companies, and educational institutions seeking tailored AI solutions

How to access:
Haptik's solutions are available as web applications, mobile applications, and APIs, making them accessible to a wide range of users.