Forethought

Forethought.ai is a generative artificial intelligence platform that automates and enhances customer support operations. This software solution leverages AI technology to deliver natural conversations, improve resolution rates, and lower operational costs across customer interactions.

Key features:
- AI Agent for Chat and Email Conversations: Scalable and customizable agent that processes incoming messages to deliver accurate and human-like responses, detects customer intent, leverages existing knowledge bases, and generates Autoflows automatically.
- Triage with Large Language Model (LLM): Utilizes LLM to understand customer intent accurately, tagging and routing tickets to appropriate agents.
- Integration with Sales and Customer Service Software: Designed as a plug-in enterprise solution that can be installed quickly and integrates with existing software to learn from past issues and predict resolutions.
- Improved Customer Support Metrics: Enhances customer support time-to-resolution by up to 30 percent.

How it works:
1. Integration into existing customer support framework, including chat, email, and customer service software
2. Customization and training using company's historical data and knowledge base
3. Deployment of AI Agent to handle customer inquiries
4. Continuous learning from new interactions to improve accuracy and efficiency

Integrations:
Compatible with major CRM and customer support systems

Use of AI:
Forethought.ai uses generative artificial intelligence to understand and respond to customer inquiries with human-like text. The AI continuously learns from interactions to improve its performance over time.

AI foundation model:
The platform is built upon a Large Language Model (LLM), enabling accurate understanding and generation of natural language responses based on customer inquiry context.

Target users:
- Customer support teams
- E-commerce companies
- SaaS businesses
- FinTech organizations
- Startups and large enterprises seeking to enhance customer service operations

How to access:
Forethought.ai is available as a web application, accessible from any device with internet connectivity.