Forethought

Forethought.ai is a generative AI platform that automates and enhances customer support. It delivers natural conversations, improves resolution rates, and lowers operational costs across customer interactions.

Key features:
- AI Agent for Chat and Email Conversations: A scalable and customizable agent that processes incoming messages to deliver accurate and human-like responses. It can detect customer intent, leverage existing knowledge bases, and generate Autoflows automatically.
- Triage with Large Language Model (LLM): Utilizes an LLM to understand customer intent accurately, tag and route tickets to the appropriate agent, ensuring complex or high-priority inquiries are instantly directed to the right person.
- Integration with Sales and Customer Service Software: Forethought is a plug-in enterprise solution that integrates seamlessly with a company's existing sales and customer service software to learn from past issues and better predict resolutions.
- Improvement in Customer Support Metrics: The platform can improve customer support time-to-resolution by up to 30 percent.

How it works:
1. Integration: Forethought is integrated into a company's existing customer support framework.
2. Customization and Training: The AI Agent is customized and trained using the company's historical data and knowledge base.
3. Deployment: The AI Agent begins handling customer inquiries, using its generative AI capabilities to deliver natural and accurate responses. Complex cases are escalated to human agents.
4. Continuous Learning: The platform continuously learns from new interactions, improving its accuracy and efficiency over time.

Integrations:
Forethought.ai supports integrations with a wide range of products in the sales and customer service software sectors. The platform's design as a plug-in solution suggests compatibility with major CRM and customer support systems.

Use of AI:
The platform leverages generative artificial intelligence to understand and generate human-like text based on the context of customer inquiries, ensuring that responses are both accurate and natural.

AI foundation model:
Forethought.ai is built upon a Large Language Model (LLM).

How to access:
Forethought.ai is available as a web application, making it accessible from any device with internet connectivity.