Floatbot

Floatbot.AI is an enterprise-grade, no-code generative and conversational AI platform that enables businesses to build and deploy AI-powered voice and chat agents. The platform allows companies to automate customer interactions across various channels, improving operational efficiency and customer service.

Key features:
- Voice AI Agent: Human-sounding voicebot for contact center automation, handling tasks like claims FNOL, debt collections, and support calls
- Chat AI Agent: Omnichannel chatbot deployable across digital channels like web, mobile, WhatsApp, Facebook Messenger, and others
- AI Agent Assist: Real-time assistance for human agents during calls/chats, providing knowledge base access, compliance checks, and sentiment analysis
- Live Chat with Co-Browsing: Allows agents to navigate customer screens in real-time during chats
- Agent M: LLM-powered framework to create multiple AI agents for natural language interactions
- VoiceGPT: Proprietary LLM optimized for low-latency, enterprise-grade conversations
- Cognitive Search: Enables bots to self-learn from diverse document sources
- No-code bot builder: Includes pre-built industry templates
- Integrations: Compatible with contact center platforms, CRMs, and knowledge bases

How it works:
1. Users build AI agents through the no-code Floatbot UNO platform
2. Pre-built templates and integrations are leveraged during the building process
3. Agents are deployed across voice and digital channels to automate customer interactions
4. For contact centers, the platform offers both self-service bots and agent assist capabilities

Use of AI:
Floatbot.AI extensively uses large language models (LLMs) and generative AI. The platform offers its own proprietary LLM called VoiceGPT, which is optimized for enterprise use cases. It also allows integration with other popular LLMs.

AI foundation model:
The platform is built on generative AI and LLMs, which power most of its key features, from conversational AI to knowledge retrieval.

Target users:
- Enterprises, particularly in industries like insurance, banking, and financial services
- Debt collection agencies
- Contact centers
- Customer service departments across various sectors

How to access:
Floatbot.AI is offered as a cloud-based SaaS platform. It also provides APIs for integration with existing systems.

Industries served:
Insurance, banking, financial services, debt collections, contact centers, and customer service across various sectors.