Fini

Fini is an AI-powered customer support tool that enhances and streamlines customer service operations. It integrates with various data sources and communication channels to provide instant, 24/7 support to customers, handling up to 70% of customer queries through its AI chatbot.

Key features:

- AI Chatbot: Utilizes generative AI to create a self-serve, interactive chat system trained on specific knowledge bases for accurate and relevant responses.
- Customizable Tone and Character: Allows configuration of AI to match the business's tone, whether friendly, professional, witty, or fun.
- Continuous Learning: AI improves responses over time by distinguishing between good and bad feedback.
- Zero Code Setup: Integrates with various platforms without requiring coding.
- Multi-Channel Support: Deploys AI agent across multiple channels for comprehensive customer support.
- Seamless Human Routing: Transitions customers to human agents when AI cannot resolve an issue.
- Data Security: Adheres to standards such as SOC 2 Type II, ISO 27001, and GDPR compliance.
- Private Data Integration: Securely integrates with private data sources to protect sensitive information.

How it works:

1. Link data sources such as Confluence, Google Drive, and Notion to the Fini platform.
2. Configure the AI to match the desired tone and character of the business.
3. Deploy the AI agent across various communication channels like Slack, Zendesk, and Discord.

Integrations:

Google Drive, Confluence, Notion, Zendesk, Slack, Discord

Use of AI:

Fini leverages generative AI to create a dynamic and responsive customer support experience. The AI understands and generates human-like responses based on the data it is trained on, providing accurate and contextually relevant answers to customer queries.

AI foundation model:

Fini's AI is built on advanced language models, similar to those used in ChatGPT, enabling it to process and generate human-like text based on the input it receives and the data it has been trained on.

Target users:

- Customer Support Teams
- Product Teams
- Businesses of all sizes

How to access:

Fini is available as a web application and can be accessed through various integrations with other platforms. It is not open source and is offered as a service by Fini Inc.