Engage

Engage.com is a comprehensive customer engagement platform that enables businesses to guide customers through their digital journeys across multiple channels. The platform utilizes AI-powered proactive engagement to detect customer needs in real-time and provide automated assistance.

Key features:
- AI-Powered Proactive Engagement: Detects customer needs in real-time, initiates automated outreach, and integrates live chat and web forms seamlessly.
- No-Code Journey Builder: Offers a drag-and-drop interface for designing customer journeys, with customizable solutions and vertical-specific templates.
- Omnichannel Communication: Supports multiple channels including WhatsApp, email, chat, SMS, and Facebook Messenger in a unified environment.
- In-Journey Engagement: Facilitates real-time form completion, document collection, eSignatures, and automated workflows.
- Conversational AI Chat: Provides intent recognition and real-time guidance with hybrid AI and human support.
- Analytics and Reporting: Offers real-time monitoring, alerts, visual reports, funnel analysis, and segmentation capabilities.
- CRM Integration: Syncs interaction data with CRM systems.

How it works:
1. Users design customer journeys using the drag-and-drop interface
2. AI engines monitor customer behavior in real-time
3. The system initiates proactive outreach when intervention is needed
4. Customers are guided through their journey using their preferred communication channel
5. Agents can intervene seamlessly when human assistance is required
6. All interactions are tracked and analyzed for continuous improvement

Integrations:
Engage.com integrates with various CRM systems and communication platforms.

Use of AI:
Engage.com utilizes AI for proactive engagement and conversational chat features. The AI detects customer needs in real-time and provides automated guidance throughout the customer journey.

AI foundation model:
The specific AI foundation model or LLM used by Engage.com is not disclosed in the available information.

Target users:
- Sales teams
- Customer service departments
- Marketing professionals
- Businesses across various industries seeking to improve digital customer experiences

How to access:
Engage.com is primarily available as a web-based application.

Industries:
The platform is applicable to a wide range of industries, offering customizable solutions for different vertical markets.