Dialpad

Dialpad is a comprehensive customer intelligence platform that leverages artificial intelligence to enhance business communication, sales, and customer service. It unifies business conversations on a single platform, automating tasks and providing AI-powered insights to improve productivity and customer satisfaction across various business functions.

Key features:
- Ai Voice: Unifies business conversations, automates note-taking, and enhances team productivity.
- Ai Contact Center: Expedites agent onboarding, simplifies coaching, and empowers agents for improved customer satisfaction.
- Ai Sales: Automates lead management tasks, streamlines coaching, and accelerates deal closure.
- DialpadGPT: Powers Ai Recaps and live coaching features, trained on over 6 billion minutes of real business conversations.
- Ai Recaps: Provides instant call summaries and suggests recommended action items after meetings.
- Ai Chatbot: Connects to existing knowledge sources and offers instant answers to customer queries.
- Ai Playbooks: Assists in new agent and team onboarding and provides guided scripts for sales and customer interactions.
- Ai Agent Assist: Offers real-time support for agents during customer interactions.
- Ai Coaching Hub: Displays CSAT scores and performance metrics, facilitating data-driven decision making.
- Real-Time Assist Cards: Helps with objection handling and complex sales scenarios.
- Ai Call Purpose: Identifies caller intent and provides notifications based on specific keywords.
- Ai Scorecards: Grades sales conversations and analyzes customer experience over time.
- Power Dialer: Facilitates high-volume outbound calling.
- Voicemail Drop: Allows reps to move easily between calls.

How it works:
1. Sign up for an account or start a free trial
2. Set up the desired Dialpad products (Ai Voice, Ai Contact Center, or Ai Sales)
3. Integrate with existing tools and systems
4. Use the platform for various communication needs:
- Make and receive calls
- Conduct video meetings
- Manage customer interactions in the contact center
- Use Ai-powered features for sales and customer service

Integrations:
Salesforce, HubSpot, Google Workspace, Microsoft 365, Zendesk, ServiceNow, Slack, Microsoft Teams, and over 60 other tools

Use of AI:
Dialpad's AI features are powered by DialpadGPT, their proprietary AI model trained on over 6 billion minutes of real business conversations. This forms the foundation for features like Ai Recaps, Ai Agent Assist, and Ai Chatbot.

AI foundation model:
DialpadGPT is the proprietary AI model used by Dialpad, trained on over 6 billion minutes of real business conversations.

Target users:
- Small businesses to large enterprises
- Sales teams
- Customer service departments
- Contact centers
- Various industries including insurance, education, healthcare, real estate, technology, professional services, legal, retail, recruiting, and automotive

How to access:
Dialpad is available as a web application, mobile apps for iOS and Android, desktop apps for Mac and Windows, and a Chrome extension.