Curious Thing

Curious Thing is a voice AI assistant platform that automates customer interactions through phone calls for businesses. The software handles both inbound and outbound calls, performing tasks such as answering frequently asked questions, scheduling appointments, and conducting payment reminders, all through AI-powered conversational agents.

Key features:
- AI-powered Voice Agents: Multiple options including Lucy (free), Alex, Sam & Lou, and custom solutions to suit various business needs.
- Inbound Call Handling: Manages missed calls, answers FAQs, qualifies leads, and handles appointment scheduling and management.
- Outbound Call Capabilities: Conducts payment reminders, follow-up calls, document retrieval, and transaction completion assistance.
- Multi-channel Communication: Supports interactions via phone, text messages, and emails.
- Multilingual Support: AI agents can communicate in multiple languages to serve diverse customer bases.
- CRM and Call Center Integration: Seamlessly integrates with existing customer relationship management and call center technologies.
- Real-time Analytics: Provides call summaries and transcripts for immediate business insights.
- Customizable AI Agents: Allows for personalization of agent personalities and voices to match brand identity.
- Scalable Solutions: Handles from 100 to over 100,000 calls, accommodating businesses of various sizes.
- 24/7 Availability: Offers round-the-clock customer support through AI agents.

How it works:
1. Businesses select an AI agent plan based on their specific requirements.
2. The AI agent is integrated with the company's existing systems and customized to align with the brand voice.
3. For inbound calls, the AI agent answers inquiries, schedules appointments, or routes calls as needed.
4. For outbound calls, the AI agent initiates conversations for various purposes such as reminders or surveys.
5. During interactions, the AI uses natural language processing to comprehend and respond to customer queries.
6. The system provides real-time call summaries, transcripts, and insights for business analysis.

Integrations:
CRM systems, call center technologies, payment processing systems

Use of AI:
Curious Thing employs generative AI for natural language conversations. The platform combines proprietary voice AI technology with OpenAI's ChatGPT to power its AI agents. Advanced language models enable open-context questions and real-time conversation capabilities.

AI foundation model:
The system is built on a combination of proprietary voice AI technology and OpenAI's ChatGPT, utilizing advanced language models for conversational AI.

Target users:
- Small to medium-sized businesses
- Large enterprises
- Financial services industry
- Healthcare sector
- Call centers
- Fintech companies
- Individuals and small teams (for the free Lucy plan)

How to access:
Curious Thing is accessed through a web-based platform for businesses to manage AI agents. API integration capabilities are available, though specific details are not provided.