Chorus

Chorus by ZoomInfo is a comprehensive conversation intelligence platform designed to help sales teams optimize customer interactions and drive revenue growth. By capturing, analyzing, and providing insights from sales calls, meetings, and emails, Chorus enables organizations to improve their sales processes, enhance team performance, and make data-driven decisions.

Key features:
- Automated Transcription: Instantly generates transcripts from customer calls, meetings, and emails for easy review and analysis.
- Sales Call Analysis: Provides visibility into sales conversations to drive process and behavior changes.
- Performance Optimization: Identifies winning behaviors to uplevel team skills and reduce new hire ramp time.
- Methodology Adherence: Drives consistent application of sales methodologies to improve overall team performance.
- CRM Integration: Automatically captures and syncs contacts and communications from the field to CRM systems.
- Relationship Management: Offers complete visibility into customer relationships that drive revenue.
- Deal Intelligence: Measures deal momentum, mitigates churn risk, and provides unbiased CRM data.
- Market Intelligence: Captures and analyzes customer voice to understand deal trends and competitive insights.
- Connected Intelligence: Brings contact and company intelligence to go-to-market teams for refined outreach.

How it works:
1. Integrates with communication platforms like Zoom to capture sales interactions.
2. Automatically transcribes calls, meetings, and emails.
3. Applies AI to surface key insights and track deal progress.
4. Provides coaching recommendations based on analyzed data.
5. Allows teams to review recordings, transcripts, and conversation metrics.
6. Enables learning from top performers and identification of improvement areas.
7. Facilitates optimization of the sales process through data-driven insights.

Integrations:
Zoom, Salesforce, and other CRM systems

Use of AI:
Chorus utilizes AI for transcription, insight generation, and coaching recommendations. The platform employs machine learning models trained on sales conversation data to analyze interactions and surface relevant information.

AI foundation model:
The core functionality of Chorus is built on proprietary machine learning algorithms rather than generative AI. These algorithms are specifically designed to process and analyze sales conversation data.

Target users:
- Performance-driven B2B sales teams
- SaaS companies
- Technology firms
- Professional services organizations

How to access:
Chorus is available as a web application. Interested organizations can contact ZoomInfo for pricing and subscription details.

Pricing:
Pricing for Chorus starts at $8,000 per year for 3 seats, with additional seats priced at $1,200 each. For specific pricing information, potential customers should contact ZoomInfo directly.

Technology foundation:
Chorus is backed by 14 technology patents and uses proprietary machine learning algorithms, making it a rapidly growing solution in the conversation intelligence category.