Chatfuel

Chatfuel is an AI-powered platform that enables eCommerce businesses to create and deploy chatbots across various social media and messaging platforms. It automates customer interactions, enhances marketing efforts, and streamlines sales processes through the use of generative artificial intelligence.

Key features:
- Promo Code Distribution: Chatbots share promotional codes to attract leads and gather contact information
- Automated Product Recommendations: Suggests products based on user interactions to increase conversion rates
- Enhanced Facebook Ad Targeting: Refines ad targeting through automated discovery questions
- Automated Customer Support: Handles common queries and complaints to streamline customer service
- Store Locator: Helps customers find store locations, get directions, or contact the business directly
- Re-engagement Campaigns: Sends promotions and newsletters via Facebook to maintain audience engagement
- Competitor Audience Targeting: Targets ads to competitors' audiences on Facebook and Instagram
- Lead Generation: Collects leads through lookalike audience targeting and interactive ads
- Feedback Management: Automatically recognizes and responds to customer feedback on Instagram

How it works:
1. Users select from ready-to-use templates for common eCommerce scenarios
2. Chatbots are integrated with social media and messaging platforms
3. Businesses customize offers and automate responses to ad clicks
4. Chatbots manage customer interactions across various platforms
5. Customers can make purchases directly through chat using integrated payment systems

Integrations:
- Social Media: Facebook, Instagram
- Messaging: WhatsApp
- Payment: Stripe

Use of AI:
Chatfuel uses generative AI to automate interactions and personalize customer experiences. The AI processes natural language to generate relevant responses, recommendations, and actions based on user input and behavior.

Target users:
eCommerce businesses seeking to automate customer interactions, enhance marketing efforts, and streamline sales processes, particularly those active on social media platforms.

How to access:
Chatfuel is available as a web application, accessible through a browser interface.