Chatbase

Chatbase, a product of Area 120, Google's incubator, provides conversational AI solutions for enterprises. These solutions are designed to assist in the creation of intelligent and versatile virtual agents. A key feature of Chatbase is its Virtual Agent Modeling, which leverages Google's machine learning and search capabilities to extract crucial insights from live-chat interactions. These insights are then used to construct the most effective voice or chat virtual agent for specific use cases.

After deployment, Chatbase's Virtual Agent Analytics continuously analyzes and optimizes the performance of the virtual agent. This ongoing analysis helps to broaden use cases and maintain high-quality user experiences over time.

In addition to these features, Chatbase also offers:

- AI technologies and tools specifically designed to aid Contact Centers in creating smarter virtual agents more effectively.