Cardina

Cardina is a customer support automation platform that enables companies to visually guide customers during phone or live chat interactions. This tool allows support agents to view, annotate, and co-browse a customer's screen in real-time without requiring any downloads or setup on the customer's end, streamlining support processes and improving resolution times.

Key features:
- Real-time Screen Sharing: Allows agents to instantly view a customer's screen with a single click.
- Drawing Tools: Enables highlighting and annotation directly on the customer's screen.
- Co-browsing: Provides agents the ability to take control of the customer's screen to guide them through processes.
- Screen Recording: Offers optional recording and replay of past sessions for quality assurance and training purposes.
- Data Masking: Automatically hides sensitive information such as passwords to maintain security.
- Cross-platform Compatibility: Functions across various devices and web technologies.
- Customizable Permissions: Allows control over what agents can access during sessions.
- Audit Logging: Tracks agent actions for compliance and accountability.

How it works:
1. A customer contacts support via phone or chat.
2. The agent sends a request to view the customer's screen.
3. The customer grants permission with one click, without needing to download anything.
4. The agent can then see the customer's screen in real-time.
5. Agents can draw, highlight, or take control to guide the customer.
6. Sessions can be recorded for quality assurance and training purposes.

Integrations:
Cardina integrates with existing customer support and engagement tools, though specific integrations are not listed.

Use of AI:
The product does not appear to heavily leverage AI in its core functionality. Its primary focus is on screen sharing and co-browsing technology rather than AI-powered interactions.

Target users:
- Customer support teams
- Sales teams
- Customer success managers
- Technical support representatives
- Customer-facing roles in SaaS, e-commerce, or tech companies

How to access:
Cardina is a web-based application with browser extensions, allowing for easy access and implementation across various platforms and devices.

Applicable Industries:
Software and Technology, E-commerce, Financial Services, Healthcare, Telecommunications, Education, and any industry with complex products or services requiring customer support.