Ada

Ada is an AI-powered customer service automation platform that streamlines customer interactions by providing personalized resolutions. This software automates over 70% of customer inquiries, enabling businesses to efficiently manage their customer service operations across multiple industries and communication channels.

Key features:

- AI Agent: Utilizes Ada's Customer Service technology to reason through complex inquiries and deliver personalized responses.
- Automated Conversations: Resolves customer inquiries automatically across various industries, including travel, entertainment, media, restaurants, telecom, ecommerce, SaaS, and financial technology.
- Business System Integration: Connects to help centers, CRMs, order management systems, and other business systems to gather information and provide accurate responses.
- Continuous Improvement Tools: Automatically measures resolutions, tracks conversation quality, and analyzes impact on key metrics such as CSAT.
- Multi-Channel Support: Deploys across web, mobile, social media, SMS, and phone channels, supporting over 50 languages.
- AI Coaching: Refines the AI Agent's performance over time to align with company policies and values.

How it works:

1. The AI Agent receives a customer inquiry through one of the supported channels.
2. It analyzes the inquiry using Ada's Customer Service technology.
3. The system accesses relevant information from integrated business systems.
4. A personalized response is generated and delivered to the customer.
5. The interaction is measured and analyzed for continuous improvement.

Integrations:

Help centers, CRMs, order management systems, web platforms, mobile apps, social media channels, SMS services, phone systems

Use of AI:

Ada's platform employs AI to automate customer interactions, reason through complex inquiries, and deliver personalized responses. The AI technology also facilitates continuous improvement through automatic measurement and analysis of customer interactions.

AI foundation model:

Ada's AI Agent is built on the company's proprietary Customer Service technology, which enables it to understand and respond to a wide range of customer inquiries across various industries.

Target users:

- Businesses in travel, entertainment, media, restaurants, telecom, ecommerce, SaaS, and financial technology sectors
- Companies seeking to automate and streamline customer service operations
- Organizations looking to provide personalized customer resolutions at scale

How to access:

Ada offers a free trial of their platform. Interested businesses can contact the company for custom pricing based on their specific needs and requirements.