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Service outage at Character.AI leave users frustrated
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A service outage at Character.AI, an AI-powered chatbot platform, triggered increased search activity as users reported login difficulties.

What you need to know: Character.AI is a conversational AI platform that creates personalized chatbots designed to engage in human-like interactions and maintain context across conversations.

  • Users reported being unable to access the service on January 6, 2025, leading to a spike in search queries about potential system downtime
  • The platform markets itself as offering “super-intelligent chat bots” capable of understanding and remembering user interactions
  • No official statement has been released by Character.AI regarding the cause or expected duration of the service disruption

Recent background: The platform implemented enhanced safety measures in 2024 following a significant incident involving a teenage user.

  • A wrongful death lawsuit was filed against Character.AI after a teenager died by suicide following interactions with the platform
  • The lawsuit alleges the chatbot technology was “defective and/or inherently dangerous”
  • These events led to the implementation of new safety protocols, though specific details about these measures have not been disclosed

Looking ahead: This service interruption highlights both the growing reliance on AI chatbot platforms and the ongoing challenges of maintaining reliable access while ensuring user safety.

Is Character.AI down? What we know as login issues reported

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