NTT DATA unveils AI agent to speed up generative AI adoption

Global digital services provider NTT DATA has launched Smart AI Agent, a new artificial intelligence tool designed to automate tasks and optimize workflows across industries, targeting $2 billion in revenue by 2027.

Launch details and market strategy: NTT DATA’s Smart AI Agent will initially roll out in the US, China, and select European markets before expanding globally.

• The tool autonomously handles task extraction, organization, and execution based on user instructions
• Integration focuses on key sectors including automotive, banking, and manufacturing
• The company estimates Smart AI Agent-related business will generate $2 billion in revenue by 2027

Core capabilities and features: Smart AI Agent combines advanced task planning with multi-agent collaboration and retrieval-augmented generation (RAG) technology.

• The system supplements existing workforce capabilities while automating time-consuming processes
• Planned March 2025 update will introduce User-in-the-Loop functionality for continuous improvement based on user feedback
• Implementation options include both public and private cloud deployments to maintain security and compliance standards

Early industry applications: The tool has already demonstrated measurable impact across multiple sectors.

• Automotive industry: Enhanced DevOps data analysis efficiency
• Banking sector: Streamlined regulatory reporting processes
• Manufacturing: Optimized marketing cycles for gas production

Implementation and support framework: NTT DATA offers comprehensive deployment assistance to ensure successful integration.

• Consulting services guide initial implementation strategy
• Ongoing technical support ensures optimal performance
• Flexible deployment options accommodate various security and compliance requirements
• The tool helps address workforce challenges by automating routine tasks

Leadership perspective: CEO Yutaka Sasaki emphasized the company’s commitment to innovation and enterprise success through Smart AI Agent’s deployment.

• Focus on reducing operational burdens for businesses
• Emphasis on practical AI technology adoption
• Goal of delivering measurable value to enterprises

Market impact analysis: The introduction of Smart AI Agent represents a significant step in enterprise AI adoption, though success will likely depend on effective implementation and measurable results across different industries. The tool’s ability to address the global talent shortage through automation could prove particularly valuable as organizations continue to struggle with workforce challenges.