New Survey Sheds Light on AI Adoption Trends Across the Country

State governments embrace AI in IT operations: A recent survey by the National Association of State Technology Directors (NASTD) reveals the growing adoption of artificial intelligence in state government IT departments across the United States.

Survey scope and participation: The NASTD conducted a comprehensive survey of 42 state central IT authorities in May 2024, providing valuable insights into the current state of AI implementation in government technology.

• The survey aimed to assess the extent of AI usage, identify key application areas, and understand the challenges faced by state governments in adopting AI technologies.
• With 42 out of 50 states responding, the survey offers a broad representation of AI adoption trends across the country.

Key findings on AI adoption: The survey results highlight significant progress in AI implementation, with cybersecurity emerging as the primary focus area for state governments.

• 67% of participating states have completed an inventory of their AI applications, demonstrating a proactive approach to managing AI technologies.
• Chatbots lead the way in AI applications, with 50% of states utilizing this technology to enhance citizen services and operational efficiency.
• Office productivity tools (36%) and code development (26%) are other notable areas where states are leveraging AI capabilities.

Procurement and partnerships: State governments are taking steps to formalize AI procurement processes and explore collaborative opportunities.

• 62% of surveyed states are developing preferred contract language for AI use in IT procurements, indicating a move towards standardization and risk mitigation.
• However, only 40% of states have partnered with other jurisdictions on AI initiatives, suggesting room for increased collaboration and knowledge sharing.

Challenges and needs: The survey identifies key obstacles and requirements for successful AI implementation in state government IT operations.

• Perceived risk and limited staff knowledge emerge as the main roadblocks to AI adoption, highlighting the need for education and risk management strategies.
• Upskilling existing staff and addressing budget constraints are identified as primary needs to support state AI initiatives effectively.

Leading states in AI adoption: Some states are taking proactive steps to prepare their workforce for the AI revolution.

• California and New Jersey are investing in AI training programs for government workers, recognizing the importance of developing in-house AI expertise.
• These initiatives aim to equip state employees with the skills necessary to leverage AI technologies effectively and responsibly.

Collaboration as a key success factor: The survey emphasizes the importance of partnerships and knowledge sharing in advancing AI adoption.

• One respondent highlighted that collaboration with other entities has been crucial to their AI efforts, leading to “real, actionable insights and strategies.”
• This feedback underscores the potential benefits of increased inter-state cooperation in AI implementation.

Looking ahead: Implications for state government IT: As AI continues to evolve, state governments must navigate challenges and opportunities to harness its full potential.

• The survey results suggest a growing recognition of AI’s importance in enhancing government operations and services.
• However, addressing skills gaps, managing risks, and fostering collaboration will be crucial for states to fully leverage AI technologies in the coming years.
• As more states invest in AI training and implementation, we may see a shift towards more innovative and efficient government services driven by AI technologies.